2014 Analytics Banking Sales 
Avaya
OCTOBER 25, 2017
Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Traditional vendors must now compete alongside newer digital-only banks like Ally in the U.S., In Italy, banks like CheBanca!
ShepHyken
JUNE 2, 2017
This helps… but it only adds to the scope and complexity of the service role, and can really blur the lines between business functions like sales and marketing. As a result, they’ve reduced their customer churn rate by more than 50 percent since 2014.
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CSM Magazine
JULY 16, 2020
Front-end sales – train the latest AI tools to answer the most common questions quickly then maximise their ability to use critical customer data to offer personalised recommendations on policies and pricing. Also remember that AI tools thrive on good data so build a bank of reliable data that is up-to-date and above all, relevant.
ProProfs Blog
JANUARY 30, 2020
Impact of Customer Engagement On Sales. Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers. Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. Successful Customer Engagement.
CSM Magazine
FEBRUARY 27, 2020
With vital customer intelligence at their fingertips, frontline staff are able to push out targeted sales content, pre-empt what customers will purchase in the future and predict their loyalty and value to the business. Established by EBI in 2014, Warwick-headquartered EBI.AI Here are just two real-life success stories to prove it.
Taylor Reach Group
MARCH 26, 2018
If you work in any post-sales or customer-facing role you simply can’t afford to miss the definitive global networking and learning conference. It's an opportunity to unite with thousands of other Marketing, Service, Sales, and Commerce professionals, sharing your challenges and victories while learning from your peers. This is it.
Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.
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