SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. They have conducted events annually since 2012. Through this graph, we can see the impressive growth rate of SaaS industry. In-person events won’t resume for most until 2021. India’s SaaS industry is growing faster than other nations.

SaaS 10

SaaS Upselling Metrics Marketing 10

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Let’s dive right in. Providing Agent Feedback.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

SmartKarrot

MAY 28, 2020

GDPR for SaaS providers requires SaaS businesses to protect the privacy of European citizens who are doing any kind of transactions with them within the boundaries of EU member states. And it was estimated in a 2012 report by CSC that by 2020, over one-third of all data will be stored or transacted through the cloud.

SaaS 10

SaaS Government Banking Accountability 10

aircall

AUGUST 1, 2018

Sales pros will improve their own personal decision-making while gathering ideas on how to convince hesitant leads. Sticking to the popular science genre, Charles Duhigg is a 2012 Pulitzer Prize winner who knows how you can become the best version of you. A personal win. careeradvice #Startups #SaaS pic.twitter.com/U4jjlKXc33.

Sales 82

Sales Entertainment B2B SaaS 82

AskNicely

JULY 26, 2015

If you can show recent feedback, it shows your brand is popular now, not back in 2012. Genuine – As much as we’d like to believe your SaaS brand “changed my life”, a comment written by your PR guy smells bad from a mile away. Current – A two year old compliment isn’t going to cut it.

Feedback 60

Feedback Surveys SaaS Personalization 60

Vistio

SEPTEMBER 20, 2021

And in 2012, I decided to make the jump to the indirect or referral partner channels, where a lot of these big Gartner ranked vendors across contact center and unified communications and networking have these really robust programs that enable partners, or referral brokers, or agents to basically add value around the purchasing process.

Contact Center 52

Contact Center Technology Finance Average Handle Time 52

Callminer

AUGUST 1, 2017

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). If a QA person is responsible for delivering coaching/feedback, it can be time-consuming.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

LiveChat

NOVEMBER 23, 2018

Working in any eCommerce, sales or SaaS organization, this is the only word that gets thrown around the company like a stuck record. I, therefore, know that the person who clicks on that and comes through to the page is genuinely interested. Here, they can chat to a real person online. 40% is a huge drop off!

Surveys 28

Surveys SaaS Personalization Advertising 28

Amity

MAY 15, 2017

Customer Success seems to be the new “it” job in SaaS. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. And I found some interesting software companies that did this sort of thing.

Sales 71

Sales Consulting Consulting SaaS 71

Amity

AUGUST 5, 2016

"When I first started at Achievers, the CSMs kind of did everything, typical for many start-up SaaS companies" What’s the biggest advantage of your team structure? I started working with him in 2012 and it’s really shaped my career and my own leadership mindset since then. But like I said -- a LOT of meetings!

Enterprise 91

Enterprise Employee engagement Metrics Best practices 91

SmartKarrot

FEBRUARY 16, 2022

B2B organizations that offer e-commerce personalization record 30% more sales as compared to their competitors who don’t provide such an experience. Here are two facts that suggest the same – 49% of shoppers make impulse purchases after a personalized experience. How does Gen Z see customer experience?

Customer Experience 10

Customer Experience B2B Advertising B2C 10