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5 Facts to End the ROI Debate on Customer Experience

Beyond Philosophy

In the United Kingdom, the NCSI portfolio earned a return of 59 percent from April 2007 to June 2011, and the FTSE 100 had a negative return of 6 percent.” In addition, higher levels of customer satisfaction are tied to high levels of positive cash flows with low volatility, and positive earnings surprises. 26 August 2014.

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How is Your Business Dealing with the Paradox of Choice?

Beyond Philosophy

29 July 2011. . < [link] > “Does Music Influence Your Wine Buying?” www.winepleasures.com. 19 August 2014. < < [link].

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Who is the Right Customer: Decisions for Managing Customer Surveys

ClearAction

“Consider the potential career path and future role of each customer”, advised Tracie Scott, Symantec’s Director of Customer & Partner Insight & Measurement Architecture & Analytics. Repeat participation by customers is positively influenced when they see that your question set is about you helping them be more successful.

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3 Ways Healthcare Engagement Models Differ from Other Industries

HGS

More stringent compliance— When it comes to protecting member/patient/customer, and partner data, as well as storing it as securely, healthcare carries a much heavier risk and burden than most other industries. This understanding of upstream and downstream impacts will also assist with driving efficiencies and cost-saving opportunities.

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Why I’m sending my team at Google to Customer Success Summit 2018

Totango

Totango really impressed us with their belief that customer centricity is the key to delivering phenomenal customer success, and we intend to make that part of our culture too. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

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When Employee Engagement Goes Wrong

CSM Magazine

And they actively defrauded customers. In 2011, Torbay Hospital was named Acute Healthcare Organization of the Year. Andrea Belk Olson has a 20-year, field-tested background that provides unique, applicable approaches to creating more customer-centric organizations. Employees grew to despise the company.

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The Evolving Scope of B2B Marketing: It’s All About Customer Experience

Answer Dash

According to Scott Brinker, founder of the website chiefmartec.com and author of The Marketing Technology Landscape Supergraphic, “Marketing is becoming responsible for customer experience throughout the organization.” Little’s e-business consulting group. Marketing is typically tasked with overseeing the entire digital experience.

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