Beyond Philosophy

SEPTEMBER 13, 2016

For instance, a 2009 social media use study by MarketingSherpa found that, among customers, learning about special offers and sales was a prime motivator for consumers to connect with companies through social media. You Also Might Like… B2B Marketers, Analyze This: How Do Prospects Score YOU on Their Experience?

B2C 341

B2C B2B Wireless Customer centricity 341

Natalie Petouhof

MARCH 6, 2017

She joined Google in 1999 as the company’s first marketing manager and led the initial development of several key consumer products including Google Images and Google Books. To bring entrepreneurial approaches and creative solutions to displaced persons and refugees around the world, he founded the Tent Foundation in the same year.

Finance 40

Finance Engineering Advertising Entertainment 40

The Northridge Group

MARCH 8, 2024

Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. I think there’s an overwhelming sense at my previous job that the client came first no matter what, even if that meant your personal life suffered. All of this helps me be a better person and helps in my career.

Consulting 135

Consulting Consulting Telecommunications Advertising 135

ShepHyken

OCTOBER 5, 2018

“To do that, DTC companies can differentiate themselves by having a full view of every customer—from purchases and service to sentiment and engagement—so the entire experience can be personal and personalized.”. Customers can get a personal consultation from a member of the gTeam over chat, email, or the phone.

industry standards 214

industry standards Personalization Engineering Consulting 214

DMG Consulting

NOVEMBER 1, 2017

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Contact Center 59

Contact Center Analytics Enterprise Consulting 59

Comm100

NOVEMBER 13, 2022

Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized. This access to information doesn’t just help the agent to respond faster – it also empowers the agent to deliver more helpful and personalized support.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. I then I worked for a variety of small startups providing a mix of web consulting and client service until I found Q4 Inc. where I became their first Client Success Manager. I was at Q4 Inc.

Accountability 71

Accountability Metrics Feedback Enterprise 71

Talkdesk

MAY 23, 2019

Spent a few years doing some general consulting work. But, and then around about, sort of, 2008, 2009 I thought, well if I’m going to make a fair go of this idea of being independent, then I can see the way the market was developing. Just general stuff to start with.

Customer advocacy 8

Customer advocacy Consulting Consulting Customer Experience 8

Answer Dash

JANUARY 9, 2019

I’ve watched as the word “customer” has gained increasing influence–from the time when Tony Hsieh, CEO and founder of Zappos, was the only person talking about customer service, to now when everyone is talking about customer experience all the time. We’ve established these two things are definitely not the same.

Customer Experience 82

Customer Experience Chatbots Chief Customer Officer Technology 82

JustCall

JANUARY 31, 2023

“I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service. Better call quality than its competitors.”

voip 52

voip Enterprise Interactive Voice Response CRM 52

C Space

JULY 11, 2018

Senior Consultant at C Space. Christina Stahlkopf is a Senior Consultant in C Space’s Boston office and a core member of our Global Research Team. To see how it can be done, let’s go back in time to November, 2009. The Microsoft of today is not the same Microsoft of 2009. Some brands have it. Others, not so much.

Consulting 61

Consulting Consulting Advertising Marketing 61