2009 Accountability Personalization Surveys 
ShepHyken
JANUARY 5, 2018
Remember that personal is memorable. Texting is personal: Texting provides another level of personalized service that supports the overall customer experience. Also, be sure to set goals and measure performance to create accountability and have knowledge of how it’s doing compared to other customer service channels.
Customer Guru
MAY 22, 2018
Source: Aon Hewitt European Manager Survey 2011. Here are a few easy ways to improve your employee engagement: Conduct periodic employee surveys. Also, many times, companies usually have surveys that garner data which is of no use. Surveys must have questions that are actionable. Aon Hewitt.
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Win the Customer
NOVEMBER 14, 2016
How about being a bit more personal and actually communicating with your customers? Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. On social media, companies should aim to employ a more personal tone in their interactions.
CSM Magazine
DECEMBER 12, 2019
It’s also a 50% increase from 2009’s record low of $4.06 When IVR systems are programmed to communicate business hours, billing information, and even certain types of account information, CX can be significantly improved without sacrificing functionality. In a survey conducted by Wakefield Research, 63% of U.S.
C Space
JULY 7, 2020
According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped.
Hero Digital
OCTOBER 9, 2019
Empathy is the ability to fully understand and share the feelings of another; you’re a participant able to experience with the other person. On January 15, 2009, soon after takeoff, Flight 1549 struck a flock of geese and lost all engine power. Healthcare is personal, and as such, healthcare is stressful. Personalize.
JustCall
MAY 14, 2020
Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Send out an automated email or SMS campaign with personalized content. According to a new report from SmarterHQ , 72% of consumers say they now only engage with marketing messages that are personalized and tailored to their interests.
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