Clarabridge
MAY 10, 2018
From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . From finding and fixing common pain-points to reducing the amount of effort expressed, to identifying self service opportunities and more, CX professionals in the audience were inspired by the opportunities to maximize brand loyalty and drive business.
CSM Magazine
OCTOBER 6, 2022
” Founded in 2008, 60K provides CXM services to leading U.K., European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries. I am pleased to now entrust 60K to Rajesh and the ResultsCX team. It’s a great moment for our people.”
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TeamSupport
JANUARY 9, 2024
Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs. Fun fact: TeamSupport was founded in 2008! Salesforce, founded in 1999, is one of the most well-known and widely used CRM platforms today.
SmartAction
DECEMBER 15, 2021
The decline continued but stabilized around 2004 until the Great Recession of 2008 hit, which severely affected the labor participation rate. to self-service for over 100 types of interactions, from the most common to the most nuanced. A live agent deals with anything handled outside of self-service.
TeamSupport
JUNE 15, 2020
In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one. Not only that, but our robust self-service portal allows customers to solve many issues without having to contact an agent.
NICE inContact
NOVEMBER 8, 2019
For example, when the Cleveland Clinic simplified its billing statements in 2008, it was able to recover an additional $1 million a month. Here are a few steps you can take to communicate clearly and deliver personalized service: Incorporate plain language in your IVR system using a flexible scripting tool.
Fonolo
JULY 10, 2019
Back in 2008, then CEO David Labistour looked at the tea leaves and saw that “the times they were a-changin.’” Optimize Your Self-Service Channels. Since the 1970s, if you were an experienced outdoorsman seeking to explore the authentic, raw, outdoors, then a trip to your local Mountain Equipment Co-op (MEC) was in order.
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