Lumoa

JUNE 14, 2023

As per research, 79% of customers put as much weight on online reviews as they would on personal recommendations. If you guessed ‘exceptional customer service’, you’re right. All these companies understand the value of customer service, and it shows in their soaring NPS scores. But that’s not all.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person. 5) Social Media is Synonymous With Customer Support.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Nicereply

DECEMBER 3, 2019

In late 2008 Malcom Gladwell published his book Outliers: The Story of Success. What are the building blocks upon which the hallowed temple of customer satisfaction is constructed? For our purposes, we’ll break customer service down into the components below. Fail at support and you can say goodbye to your customers.

Customer Service 74

Customer Service Metrics Customer Support Construction 74

Comm100

OCTOBER 28, 2015

It’s faster to chat with a person and get a question answered than it is to search the website for it. Well, you’ve either lost a customer to a competitor that help, or they had the patience to call, navigate the call menu and then wait on-hold for an answer. Live chats are the equivalent to on-demand customer support.

Average Handle Time 73

Average Handle Time Upselling Scripts Sales 73

JustCall

MAY 14, 2020

Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Lumoa

JANUARY 2, 2022

The Oxford dictionary defines a detractor as “ a person who disparages someone or something. ” In the business world, these are your unhappy customers who, if not attended to, can cause a severe dent in your brand image. Instead, be available to provide customer support on their preferred channels.

Feedback 83

Feedback Surveys Customer centricity Customer retention 83

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. The Importance of Customer Support for Financial Services. In certain types of industries, customers don’t mind dealing with a stranger every time they call. Good communication.

Sales 62

Sales Banking Call Center Upselling 62

Callminer

JANUARY 18, 2021

A 2008 report by CFI group explained that when customer service professionals are perceived to converse softly and clearly, they resolve customer issues 88% of the time. This forces the customer to get angry enough that he or she asks to speak to a person who has authority.”

Best practices 226

Best practices Call Center Contact Center Scripts 226

ProProfs Blog

MAY 15, 2020

Here’s a brilliant example of using surveys for customer retention by one of the biggest brands of the world – Starbucks. Way back in 2008, the global coffee chain launched a new initiative called “The Starbucks Idea”, as an engagement and retention mechanism for its customers. High Audience Representativeness.

Surveys 97

Surveys Customer Experience Feedback Best practices 97

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0

Comm100

DECEMBER 22, 2016

In this article, we’re going to give you a sneak peak at some of the customer experience trends that you can expect to see in the new year, and some tips on how you can put them into practice. Third party messaging applications, like Facebook messenger and Kik, will become mainstream channels for customer service.

Customer Service 36

Customer Service Benchmark Multichannel CRM 36

Netomi

JANUARY 5, 2022

LinkedIn: David Avrin – Customer Experience Keynote Speaker and Consultant – Visibility International, LLC. Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98