ClearAction
NOVEMBER 13, 2014
Marketing Operations Defined for Wikipedia, Part I Gary Katz. Marketing Operations definition as proposed updated content for Wikipedia, which would include the History of Marketing Operations and Marketing Operations Defined for Wikipedia, Part II. Please comment below to indicate your approval/suggestions.
Beyond Philosophy
MAY 8, 2019
These results were also published in my third book, The DNA of Customer Experience: How Emotions Drive Value (Palgrave Macmillan, 2007). This area is marketing’s job. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
OCTOBER 11, 2018
FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Nate specializes in digital marketing as well as data curation and protection. Nate Masterson @MapleHolistics.
CSM Magazine
JULY 29, 2015
The MaritzCX team invented Voice of the Customer (VoC) training and has certified hundreds of CX professionals since 2007, creating a recognized industry credential that continues as a benchmark today,” said Bassam Salem, chief operating officer, MaritzCX. “As CXMasters will be held September 14-17, 2015 in Salt Lake City.
Callminer
AUGUST 1, 2017
Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. Tyler Riddell. Rachel Ivers.
Netomi
JANUARY 5, 2022
Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee is a Certified Customer Experience Professional (CCXP) and a graduate of the University of Notre Dame with a degree in marketing management. Follow Aimee on social media: Twitter: Aimee Lucas (@Aimee_Lucas).
Xaqt
JUNE 22, 2020
Xaqt: Cognitive Insights Platform (CIP) For Contact Center Managers and Executives who are dissatisfied with the current reporting and analytics options on the market, Xaqt's Cognitive Insights Platform provides unified call center intelligence at a fraction of the price of existing commercial offerings.
Expert insights. Personalized for you.
62 
Let's personalize your content