TeamSupport
JANUARY 9, 2024
Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. Ever wonder what customer service looked like 50 or 60 years ago?
CSM Magazine
OCTOBER 25, 2022
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. Set up in 2010 by Guy Letts, who previously worked at technology firm, The Sage Group plc. About CustomerSure.
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Callminer
FEBRUARY 21, 2018
Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. Peter Abah.
ClearAction
NOVEMBER 13, 2014
Its growth was initially driven by the proliferation of marketing technology and increased pressure from the C-suite to prove the value of marketing and contribute to the bottom-line. The 2006 IDC CMO Technology Benchmark Study found that the headcount allocated to MO was about 2.5%.
LiveChat
APRIL 3, 2017
Before the cloud technology infrastructure platform launched publicly in 2006, it was first a way for internal teams to stop reinventing the wheel when they set out to build a new product. Focus only on the metrics that matter most. If you’re having an issue with your tablet, you’re just one click away from immediate support.
Hodusoft
JUNE 7, 2024
In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices. The way a call center is managed goes a long way in determining its success or failure. Let’s get started!
Balto
AUGUST 3, 2022
The most represented industries in our survey were Financial Services (13.3%), Technology (11.1%), and Manufacturing (10.5%). Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. of respondents each. Their average NPS was 80.4 respectively.
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