Beyond Philosophy
MARCH 19, 2015
A recent article by a major employee research and engagement consulting organization led with the above headline. The consulting organization went on to conclude from these findings that “Recent trends suggest that improvements in engagement coincide with improvement in unemployment and underemployment.”,
Beyond Philosophy
NOVEMBER 10, 2014
The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. February 2006. By comparison, the S&P 500 returned only $93, a 7-percent loss. Why is this?
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Beyond Philosophy
JANUARY 16, 2018
A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’ Michael Lowenstein, Ph.D.,
ShepHyken
JULY 28, 2017
Another example: BlackBerry dominated the business smartphone market. After many years of false starts then attempting to catch up to smartphone market leaders, a new device was just recently introduced, the BlackBerry KEYone, but it is marketed, manufactured, and distributed, not by Blackberry but by TCL.
Outsource Consultants
AUGUST 21, 2023
Outsource Consultants delves into the key changes seen in Mexico over the last three years, helping you prepare for your perfect Mexican call center partner. US Companies Expanding Close to Home After the disastrous supply chain complications of 2022, many companies are beginning to bring support closer to their US market.
ClearAction
JUNE 29, 2023
Expanded market penetration : stronger relationships generate more referrals and stem negative word-of-mouth. in US customer experience is the lowest level now since 2006: are you rising above this trend? This is e-consulting. Bolder expansions : CX insight-inspired roll-outs, business models, mergers.
EPIC Connections
MARCH 27, 2018
Fifteen years later, our company is a notable industry mainstay whose team of veteran consultants continuously turn that hum into a harmonious soundscape that delivers superior customer experiences. Our first real employee was hired in 2006, and our longest running client engaged us in 2008.
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