Contact Center Pipeline

JANUARY 22, 2015

The two launched the business—a bilingual call center for the U.S. Hispanic market—in 2006. […]. By engaging staff and leaders in defining what your organization stands for. That was the approach taken by Listen Up Español Founders Craig Handley and Tony Ricciardi.

Call Center 100

Call Center Marketing Contact Center 100

Contact Center Pipeline

JULY 14, 2016

Online print and design company MOO launched in 2006 with a compelling vision: To disrupt the trillion-dollar global print industry by delivering cost-effective yet superior design and a world-class experience via the web. The company has much to celebrate, given its remarkable growth and achievements over the past decade.

Agent Empowerment 100

Agent Empowerment Self service Call Center Contact Center 100

Talkdesk

JULY 25, 2019

SMTP2GO, founded in 2006, is headquartered in New Zealand with customers in 130 countries. Tell us about your contact center. We run a 24×7 contact center so customers can reach us anytime they need support or have questions. . What did you have before, what was the main driver for a call center solution?

voip 55

voip call center solutions Contact Center Call Center 55

Robert Davis

JULY 16, 2018

This was the highest October sales figure since 2006, even though the recession had hit people hard across the country. In my work with customer contact centers across a wide range of industries, the same types of trends hold true when customer service representatives use The Quality Conversation. Emotional connections matter.

Surveys 96

Surveys Banking Contact Center Sales 96

Talkdesk

MAY 8, 2019

ParkWhiz , headquartered in Chicago, was founded in 2006 with the mission to free drivers from the hassles of everyday travel by making it faster and easier for users to find, reserve and pay for parking at thousands of locations. The legacy contact center solution that Park Whiz was using lacked key reporting capabilities.

Customer Experience 42

Customer Experience contact center solutions Contact Center Management 42

TMP Direct

APRIL 29, 2015

Loss of customer loyalty: “Contact centers leave 18% of customers with unresolved issues. Consequently, call centers with the ability to solve problems have enormous potential to help firms retain valuable customers and preserve the value of their customer asset. Customer Service Fast Facts.

Customer Service 40

Customer Service Advertising Contact Center Customer retention 40

Robert C. Davis and Associates

JULY 16, 2018

This was the highest October sales figure since 2006, even though the recession had hit people hard across the country. In my work with customer contact centers across a wide range of industries, the same types of trends hold true when customer service representatives use The Quality Conversation. Emotional connections matter.

Surveys 40

Surveys Banking Contact Center Sales 40

Contact Center Geek

AUGUST 7, 2014

Here's a question to my fellow call center and customer service colleagues: have you re-evaluated your company’s cancellation procedures in light of the recent Comcast cancellation fiasco ? As a call center leader, I was astonished. And then I took a look at what it means to cancel service in my call center.

Government 48

Government Average Handle Time Call Center Metrics 48

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.

Call Center 140

Call Center call center software outsourcing Coaching 140

Taylor Reach Group

APRIL 9, 2018

It always amazes me how Contact Center managers, their direct supports, and their superiors often fail to use one of the best tools at their disposal, Root Cause Analysis. Originally Published in Customer Reach Volume 2 Issue 5 – This article was originally published in 2006, updated in 2011 and again in 2018.

Contact Center 88

Contact Center Consulting Consulting Management 88

Call Experts

FEBRUARY 11, 2021

Contact centers are the best partners for vaccine clinics and medical centers with the significant change in business and patient requests since coronavirus, Covid-19. Contact Centers are Trained to Answer Questions about COVID-19. Since 2006, two-thirds of all U.S. health centers use contact centers.

Contact Center 97

Contact Center Call Center Analytics Management 97

Noble Systems

FEBRUARY 24, 2019

Agent attrition is an epidemic that contact center leaders have unsuccessfully tried to remedy for years. To solve outbreaks caused by contaminated food, The Centers for Disease Control and Prevention (CDC) uses three types of information: epidemiologic; traceback; food and environmental testing. left within 3-6 months.

Gamification 66

Gamification Customer Service Contact Center Employee engagement 66

NICE inContact

DECEMBER 20, 2018

The term cloud computing dates back to 2006. Contact centers have traditionally been slow in cloud adoption, currently about 49% of contact centers have some form of cloud infrastructure. Here are some key considerations as you look to move your contact center to the cloud model.

Contact Center 54

Contact Center Cloud contact Enterprise Interactive Voice Response 54

JustCall

MARCH 10, 2023

CRM Integration UCaaS solutions integrate contact center software with CRM tools to streamline internal and external communication. JustCall JustCall is a great choice for an affordable unified contact center platform. The platform offers all the important call center functionality (call, message, calendar, etc.)

voip 40

voip Enterprise Government Analytics 40

Netomi

APRIL 7, 2022

A pioneering customer service software established in 2006, LiveAgent was the first solution to offer both live chat and help desk capabilities. A built-in call center with unlimited call recordings, internal calls and call routing. What makes LiveAgent one of the best Zendesk alternatives?

CRM 52

CRM Brand ambassadors Analytics Chatbots 52