Remove 2006 Remove Call Center Remove Contact Center Remove Virtual Agent
article thumbnail

Helping AI Help Agents: A Better Way to Use AI Applications in the Contact Center

Upstream Works

After five years of providing what amounted to call center plumbing, we had really zeroed in on what call centers did and realized that the heart of a call center was and always will be the people that operate the phones. The contact center was even more complicated.

article thumbnail

What Are Some Examples of Unified Communications?

JustCall

CRM Integration UCaaS solutions integrate contact center software with CRM tools to streamline internal and external communication. JustCall JustCall is a great choice for an affordable unified contact center platform. The platform offers all the important call center functionality (call, message, calendar, etc.)

voip 40
article thumbnail

The Top 11 Zendesk Alternatives

Netomi

A pioneering customer service software established in 2006, LiveAgent was the first solution to offer both live chat and help desk capabilities. A built-in call center with unlimited call recordings, internal calls and call routing. What makes LiveAgent one of the best Zendesk alternatives?

CRM 52