2005 Examples Metrics Personalization 
Beyond Philosophy
MARCH 16, 2023
Unfortunately, many companies still don’t give that credit to their market research folks and what the marketing metrics tell them. In other words, we can compare satisfaction today to what it was in 1994, 2000, or 2005. For example, fast-food restaurants might have very few staff in them soon.
Comm100
MARCH 2, 2022
For example, using Amazon for its convenient one-click checkout feature creates an experience of what easy looks and feels like, becoming a kind of de facto standard that customers could use, whether subconsciously or entirely consciously, as a gauge during their online experience with your organization. Set the expectation whenever possible.
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Xaqt
FEBRUARY 6, 2020
Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated.
Callminer
AUGUST 1, 2017
Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.
Nicereply
DECEMBER 22, 2020
For example, in the American Customer Satisfaction Index , CSI went from a low of 73.0 in 2005 to a high of 77.0 In between 2005 and 2017, CSI fluctuated between these two points. For example, personalize their order with an unexpected handwritten note, or offer free delivery or a surprise product discount.
SharpenCX
JUNE 16, 2020
Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Gallup found that friendship and personal connection at work influence employee engagement. Let’s look at one example — schedule forecasting. Remote work isn’t just a trend any more.
CX Journey
JANUARY 30, 2019
You might know it as Bain's Delivery Gap, which states findings from their 2005 research: 80% of executives believe they deliver a superior experience, while only 8% of customers agree. Acquisition often includes discounts, while metrics include free candy bars and oil changes in exchange for a 5-out-of-5 rating. What gives?
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