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Recommend top trending items to your users using the new Amazon Personalize recipe

AWS Machine Learning

Amazon Personalize is excited to announce the new Trending-Now recipe to help you recommend items gaining popularity at the fastest pace among your users. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

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Momentum Spotlight Interviews

Momentum Telecom

Account Management. How long have you have been with the Momentum account management team? I’ve lived in Birmingham since 2004, and I started my journey with the Momentum family as an Account Manager in January 2020. Q: What is your favorite aspect of working on the account management team? September 2020.

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Create and Send a Net Promoter Score Survey to Measure Customer Loyalty

ProProfs Blog

First introduced in 2004 by Friedrich Reichheld, Bain & Company , and Satmetrix , it has been widely accepted by all industries over the past decade. You can also quickly try out the personalization feature by filling in your organization’s name in the dialog box. Must Read: What are the advantages of NPS to my business?

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It’s Time to Kill Customer Empathy

Interaction Metrics

In contrast, compassion is the motivation to help another when presented with their problems without feeling the other person’s pain. For the person empathizing, it’s tiring. Within the context of personal relationships, empathy is healthy. We can only empathize with one person at a time.

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17 Must-Read Books for Support Managers

Nicereply

Packed with helpful advice relevant to leaders of all kinds—including support managers—this book shows the difference between leading and managing and comes with plenty of personal examples to inspire you in your role. You’ve become the bad person in this scene. People are messy.” How did that ever happen?”

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5 Challenges to Proactive Customer Success

Amity

In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today. A good way to prevent these 20% from spreading to 50% is to implement strong processes at the personal, team, and organizational level. Poor Segmentation and Prioritization.

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The Hidden Danger of Murky Buzzwords

Toister Performance Solutions

A 2004 study by Booz Allen and the Aspen Institute found that 90 percent of corporate values statements listed ethics or integrity. Even Enron, the company made famous for a massive accounting scandal that sent executives to prison, listed integrity among its core values in the company's 2000 annual report.