Beyond Philosophy
JULY 13, 2021
When I was writing my first book, Building Great Customer Experiences , back in 2002, I interviewed a source from BMW who said something I never forgot: “We don’t have any ‘Only-ers’ in our organization.” ” He meant that no employee did only one thing, like be an engineer or a sales associate.
Beyond Philosophy
SEPTEMBER 26, 2019
When I started Beyond Philosophy back in 2002, nobody knew us. If you were to find your organization in a similar situation, where your content was hitting a nerve and generating some negative feedback, you should consider the positives. Well…It depends! I implemented a strategy based on one of Oscar Wilde’s phrases.
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Beyond Philosophy
SEPTEMBER 19, 2019
I have been consulting on Customer Experience since 2002. When you consider the resources devoted to the cause over the past two decades in customer service teams, and all the CRM and customer feedback software you can buy now, it is disappointing that it isn’t showing results. .
Customer Guru
FEBRUARY 13, 2018
I started my career with Convergys in 2002 as a Customer Service Representative. Could you please describe the closed-loop feedback management process followed by Ferns N Petals currently? We have a dedicated team that works on each and every feedback or complaint received from a detractor or even a passive customer.
AWS Machine Learning
OCTOBER 6, 2023
The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.
Answer Dash
OCTOBER 15, 2018
The Demand Gen report found that two-thirds of buyers said they give strong credence to peer reviews and user-generated feedback. This article is written by Paul Heald : Paul created BrightTALK in 2002 to help professionals advance their careers and learn from the expertise of global thought leaders.
Comm100
FEBRUARY 1, 2023
out of 5 CSAT score, and positive feedback from live chat engagements that feel personal and genuine. By delivering fast and convenient support, Cambrian College has boosted enrollment and is looking to expand live chat across other departments. Cambrian College now enjoys an impressive 4.5
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