Beyond Philosophy
SEPTEMBER 26, 2019
When I started Beyond Philosophy back in 2002, nobody knew us. If you were to find your organization in a similar situation, where your content was hitting a nerve and generating some negative feedback, you should consider the positives. Well…It depends! I implemented a strategy based on one of Oscar Wilde’s phrases.
Customer Guru
FEBRUARY 13, 2018
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.
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Answer Dash
OCTOBER 15, 2018
One of my top takeaways from these discussions is the growing importance of formulating and managing marketing campaigns on a far more granular and customer-centric level. Prospects and customers need to be addressed through multiple touchpoints, using the appropriate content and delivered through the right channels at the right time.
Customer Guru
MARCH 7, 2018
I started my career with Convergys in 2002 as a Customer Service Representative. Irrespective of the industry, all of my roles have revolved around customer service and customer experience. Could you please describe the closed-loop feedback management process followed by Ferns N Petals currently?
GetFeedback
JANUARY 6, 2020
customer feedback data), involving customers, and defining customer outcomes. . In this article, I’ll take a deeper dive into personas and customer feedback as it relates to B2B and B2C journey maps. Clearly, personas require a lot of research into who your customers are and how they behave.
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