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Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement

bold360 Blog

What have we learned since the pandemic changed, well, everything? Bhairavi Mehta, Customer Relationship Manager at Bold360 shares the top seven customer engagement trends she’s seen across Bold360 customers over the last year — with real-world examples you can probably relate to. .

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Passing the test of time: Is it still possible to stay in business for 100 years?

Vonage

To gain a better understanding of whether it is still possible to reach a centenary birthday in the modern corporate world, we’re taking a look at the traits that have allowed long-standing businesses to pass the test of time. The oldest public limited company in the world is Storsa Enso. Evolve or die.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. That’s why we feel compelled to introduce our readers to a larger scope of people who inspire a world of excellent customer experience and thought leadership.

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BPO Best Practices and Blockchain: A Deep Dive Interview with Expert BPO Consultant, Steve Weston

Vistio

Do I have your permission to record this call for quality assurance? . To start out with today, Steve, can you give our readers and our listeners some insight into your background, where you started, and how you got to where you are today? . First of all, thanks for having me. Learned quite a bit.

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How to Address Ageism in the Workplace with Patti Temple Rocks

Russel Lolacher

In this episode of Relationships at Work, Russel chats with author, speaker and age inclusivity advocate Patti Temple Rocks on ageism in the workplace, what it look like and how to address it. And her work and story have been featured in Fast Company, Forbes, The Wall Street Journal, and a lot more. Thanks for having me.

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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

Today we have on the pod, Michele Rowan, who is a CX executive with 20-plus years of experience in strategy, implementation, and optimization, both of US and international support. I just have to ask, do I have your permission to record this call for quality assurance? Really quick. We’ll jump right in. Yeah, sure.

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Bringing Humour and Joy into Work with Erin Skillen

Russel Lolacher

Even you.) – Jennifer Aaker and Naomi Bagdonas. Connect with, and learn more about, Erin on her platforms: . The connection humour and joy have to mental health. What humour might not be appropriate. And on the show today we have Erin Skillen and here is why she is awesome. Erin Recommends . Google Podcasts.