Advantage Communications

SEPTEMBER 15, 2020

“According to a recent subscription impact report, more than 22% of companies have seen subscriber acquisition rates grow during the current pandemic. Food and beverage subscription boxes in particular have been in high demand, as much of the population is keeping grocery store trips to a minimum. The prepared-meal service, Freshly Inc.,

Call Center 59

Call Center Contact Center Customer Service 59

C Space

NOVEMBER 11, 2018

Will they subscribe? When I moved to New York City a few months ago, I looked into “subscribing” to a car. I thought subscribing would be a smarter alternative. I posed this idea to Tien Tzuo, author of the book, Subscribed , when he was on the Outside In podcast. Subscribers always have the option to unsubscribe.

Healthcare 40

Healthcare Consulting Consulting Feedback 40

ChurnZero

MAY 12, 2020

The post 7 Podcasts Customer Success Professionals Should Subscribe To appeared first on ChurnZero. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

SaaS 64

SaaS Chief Customer Officer B2B Customer advocacy 64

Mindtouch

JUNE 3, 2018

Subscribed is the #1 conference throughout the year that specifically focuses on the transformation of current business models to the subscription economy. Subscribed for Zuora customers. Subscribed 2018 is Zuora’s flagship customer event. Subscribed for executives looking to transform. Subscribed bonus sessions.

B2C 48

B2C B2B Education Accountability 48

Beyond Philosophy

JANUARY 26, 2024

’ As a result, he has over 283,000 followers and 82,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’. Resources and Links Mentioned: Beyond Philosophy Website YouGov Website Join over 82,000 people and subscribe to Colin’s LinkedIn newsletter ‘Why Customers Buy’.

Surveys 221

Surveys Marketing 221

Natalie Petouhof

APRIL 27, 2019

How to Develop a Team of Successful Service Agents We’ve all had horrible customer service experiences. You know what we’re talking about — it’s that feeling when you hang up the phone and shake your head, wondering why companies just can’t get it right. And if the service is […]. Click here to view original web page at www.salesforce.com.

Customer Service 40

Customer Service 40

Natalie Petouhof

APRIL 27, 2019

How to Develop a Team of Successful Service Agents We’ve all had horrible customer service experiences. You know what we’re talking about — it’s that feeling when you hang up the phone and shake your head, wondering why companies just can’t get it right. And if the service is […]. Click here to view original web page at www.salesforce.com.

Customer Service 40

Customer Service 40

Amity

JANUARY 23, 2017

No matter your industry, your customer’s vertical, or whether you have a product or service, the motto of treating every customer as a subscriber instead of just another account will force you to focus on their success above all else—resulting in loyal customers who are die-hard brand advocates. What caused the change?

Upselling 85

Upselling Self service Customer retention Accountability 85

Mindtouch

JUNE 7, 2017

For years the Subscribed conference was centered around Customer Experience and why organizations should put it at the forefront of all business decisions. It was, in essence, on how to create customers for life (See Tien’s Video Below on Subscribed 2017). This approach does away with the perpetual sale at the end of a contract’s life.

Sales 48

Sales Customer Experience 48

Salmat

SEPTEMBER 11, 2019

Here are seven ways to make your email subscriber list soar. A staggering 91% of people check their email every day. So how can you make sure your brand is in their inbox, waiting to surprise and delight them with unique offers and content?

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Beyond Philosophy

MAY 14, 2022

How many streaming services do you subscribe to? Do you subscribe to satellite radio? We subscribe to everything. Many years ago, I subscribed to Amazon Prime to get faster shipping. This example is not uncommon among subscribers. Click here to join the other 35,000 subscribers. How about music streaming?

Consulting 195

Consulting Consulting Accountability Surveys 195

Salmat

OCTOBER 9, 2018

Here are seven ways to make your email subscriber list soar. A staggering 91% of people check their email every day. So how can you make sure your brand is in their inbox, waiting to surprise and delight them with unique offers and content?

40

40

Beyond Philosophy

FEBRUARY 16, 2024

It’s possible that some organizations subscribe to the notion of, “If your parents didn’t instill it, we won’t either.” It’s intriguing to note the limited emphasis organizations place on ethics training. ” In this episode, we unpack the five rules of professional ethics.

Construction 221

Construction Personalization 221

Jon Arnold

MAY 10, 2018

You need to subscribe to get it, and all you need to do is provide your email address. The content in my newsletter is exclusive for subscribers, so if any or all of this is of interest, you need to subscribe. I'm going to do a standard shout-out here each time my newsletter is published.

Technology 40

Technology Contact Center 40

Myra Golden Media

AUGUST 26, 2021

If you’re not yet subscribed, sign up here. Today, I’m breaking down what the research says about apologizing, and I’m giving you phrases for expressing “sorry” and empathy. Watch the video. Was This Helpful? I’m asking you because my newsletter offers ideas like this all the time.

Customer Service 357

Customer Service Customer Experience 357

Beyond Philosophy

DECEMBER 2, 2023

’ As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’ The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years.

Customer Experience 359

Customer Experience Consulting Consulting Education 359

Beyond Philosophy

OCTOBER 29, 2022

Here are a few other key moments in the discussion: 03:46 We talk about our newest part of the podcast, video; click here to subscribe to the Intuitive Customer video feed for the podcast. Subscribe to our YouTube channel here for more content. Click here to join the other 35,000 subscribers. Please tell us how we are doing!

Marketing 221

Marketing Consulting Consulting Surveys 221

ShepHyken

FEBRUARY 18, 2024

Ask These Questions To Better Understand Your Subscriber Satisfaction Score by Shep Hyken (Calix) The Net Promoter Score℠ (NPS®) has become one of the most popular ways for companies to measure customer satisfaction. For service providers, subscriber retention is the lifeblood of your business.

Customer Service 152

Customer Service Gamification Customer retention Customer Experience 152

Beyond Philosophy

MAY 19, 2022

You can subscribe to almost anything, anytime, anywhere. You can subscribe to anything. On Amazon, you can subscribe to paper towels. On Stitch Fix, you can subscribe to clothing services, where a curator picks outfits for you. Subscribe today right here. We are in a bit of a subscription economy. Yeah, me, too.

Accountability 221

Accountability Consulting Consulting Customer Experience 221

Myra Golden Media

FEBRUARY 8, 2021

If you’re not yet subscribed, sign up here. Guide customers to the next step, or bring down the temperature in interactions, and slash talk time by explaining three things: Here’s what we know Here’s what we’ve done Here’s what’s next. Was This Helpful?

Customer Experience 303

Customer Experience 303

Myra Golden Media

NOVEMBER 20, 2020

Subscribe and get ideas like this every week. If a customer gives you pushback, argues, or asks for a supervisor, one of the three things is going on: The customer doesn’t trust you The customer fears something The customer sees you as a threat to getting what they want. Was this helpful?

Customer Experience 317

Customer Experience 317

Beyond Philosophy

OCTOBER 1, 2020

I also subscribe to a list of podcasts. Nonetheless, I continue to subscribe…because maybe I’ll listen to it next week. (By By the way, my podcast is The Intuitive Customer , and you can subscribe to it – I hope you listen to it, too). However, I haven’t read them.

Journey mapping 447

Journey mapping Consulting Consulting Customer Experience 447

Beyond Philosophy

JANUARY 28, 2023

Subscribe to our YouTube channel HERE. Click here to join the other 35,000 subscribers. Here are a few key moments in the discussion: 05:12 We share a pickle from Vijay Patel who asks us how to ensure that their customer segmentation is correct. Do you have a business pickle? Tell us about it here. Please tell us how we are doing!

Consulting 221

Consulting Consulting Sales Surveys 221

Beyond Philosophy

JULY 28, 2022

Earlier this year, Netflix reported that they were losing subscribers. There were a lot of reasons why this happened and other streaming services lost subscribers, too. However, providing incomplete subscriber experiences isn’t going to help matters. Subscribe today right here. Think reading is for chumps?

Metrics 221

Metrics Marketing Consulting Consulting 221

TechSee

APRIL 1, 2024

While customers wait to speak with a representative, collect customer or subscriber information that will enable faster service. While the customer is on hold, collect customer or subscriber information, including images of their on-screen error message and their WiFi router.

Self service 124

Self service Consulting Consulting Contact Center 124

LiveChat

DECEMBER 7, 2018

In a flood of emails (especially during holiday season), your subscriber will open your emails solely based on how relevant your subject line is, to what they are currently looking for. This means, right off the bat, subscribers make a judgment about how engaging the email copy will be for them. How to woo the “on-the-go” subscribers.

Best practices 28

Best practices Marketing Personalization Sales 28

Contact Center Pipeline

MARCH 2, 2021

We had less than a handful of sponsors… and not any more subscribers than that! We built a website with no content and a database with no subscribers. Shucks… we had more people on our team than we did subscribers! Contact Center Pipeline started 12 years ago, 145 issues ago… in March 2008. But, we […].

Contact Center 147

Contact Center Call Center Customer Experience 147

Beyond Philosophy

NOVEMBER 5, 2022

Subscribe to our YouTube channel here. Click here to join the other 35,000 subscribers. Here are a few other key moments in the discussion: 02:19 We introduce Chance and some of her accomplishments, including the aforementioned open-heart surgery performed on a pig. Please tell us how we are doing! Complete this short survey.

Construction 221

Construction Consulting Consulting Customer Experience 221

ShepHyken

FEBRUARY 5, 2024

They may not always need the perks and rewards, but they subscribe for the comfort that it is available when you need them.” Think of all the experiences, rewards, and benefits you can give. “Loyalty programs are not just about financial value. It’s often about the perceived value.

Enterprise 214

Enterprise Personalization Sales Customer Experience 214

Myra Golden Media

MAY 2, 2022

I sourced my subscribers for the most pressing de-escalation questions, and on Thursday, May 5th at 11:00 am ET, I’m answering questions live! Meet me there? Here’s the link for my live Q & A.

Customer Experience 156

Customer Experience 156

ShepHyken

NOVEMBER 7, 2023

The articles were so well received that I wanted to share shorter versions here with our Shepard Letter subscribers. Recently, I wrote two articles for my weekly Forbes column that paid homage to Abraham Maslow, the American psychologist who created what is referred to as Maslow’s Hierarchy of Needs.

Customer Service 238

Customer Service Customer Experience 238

Contact Center Pipeline

MARCH 14, 2023

There has been a debate over the past decade whether the core contact center solutions e.g., routing, dialing, workforce optimization (WFO) should be subscribed to and accessed from the cloud. Or whether they are best licensed and installed on-premise.

Contact Center 130

Contact Center contact center solutions Customer Experience 130

kommunicate

SEPTEMBER 8, 2023

With a record number of subscribers crossing all existing subscriber counts, ChatGPT reigns supreme when it comes to ubiquity. Last Updated on September 8, 2023 Sam Altman opened the floodgates of AI technology when he disrupted the IT landscape with OpenAI’s ChatGPT.

Technology 98

Technology 98

ShepHyken

JULY 14, 2023

Key Elements of Personalized Email Templates To create effective personalized email templates, you must include several key elements that cater to your audience’s needs. The first key is segmenting your email list subscribers based on their demographics, behaviors, and preferences. Examples include Leadpages and Unbounce.

Personalization 156

Personalization Best practices CRM Marketing 156

Myra Golden Media

NOVEMBER 11, 2020

” Subscribe to my blog for more ideas like this. .” “I certainly understand your concern. Let’s take a look and see what’s going on.” ” “I will do my best to take care of this for you.”

Average Handle Time 314

Average Handle Time Contact Center Customer Experience 314

ShepHyken

MARCH 8, 2023

That’s exactly what happened to Bill Paretti, one of our faithful Shepard Letter subscribers. I love hearing about complaints and problems that are solved to the point that the customer wants to tell the world about the experience. He was so excited about what happened that he shared it with me, hoping I would share it with you.

Marketing 296

Marketing Personalization Customer Service 296

ShepHyken

NOVEMBER 3, 2021

One of our faithful subscribers sent in a question. While he’s in the hospitality industry, this could apply to any type of business. There have most likely been times that many of us have fallen short in taking care of our customers. It could be an isolated incident, which is easy to fix. But what happens when it becomes a trend?

Customer Experience 413

Customer Experience Feedback Customer Service Personalization 413