Beyond Philosophy

MAY 25, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 14:21 We discuss the area of self-service and how some generational differences might drive the channels for future contact centers.

Contact Center 370

Contact Center Consulting Consulting Coaching 370

Beyond Philosophy

JANUARY 7, 2023

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. .” 20:00 Carbone announces a milestone for customer experience management, getting a nod from academia. Check it out here. How can we help?

Consulting 221

Consulting Consulting Customer Experience Surveys 221

Beyond Philosophy

DECEMBER 31, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 11:26 Colin introduces rule number two, which explains that you have to understand that you do not need to be the cleverest to be the leader.

Consulting 221

Consulting Consulting Call Center Customer centricity 221

Beyond Philosophy

FEBRUARY 13, 2021

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Here are some highlights of the discussion: 03:37 Ryan explains what a habit is and what part of our brain governs them and why.

Government 448

Government Consulting Consulting Customer Experience 448

Beyond Philosophy

JANUARY 4, 2024

The result was a lot of wasted time, energy, and resources (read: $$$$) in siloed efforts to capture the potential of the Web—that no one understood yet. Having everyone working off the exact definition can eliminate a lot of the time and resources wasted in these implementations. The same thing is happening with AI.

Customer centricity 243

Customer centricity Morale Finance Education 243

Beyond Philosophy

SEPTEMBER 3, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 14:43 Patterson explains the concept about putting Measure second in the list and why it is essential it is there. Complete this short survey.

Customer Experience 284

Customer Experience Consulting Consulting Metrics 284

Beyond Philosophy

JANUARY 28, 2023

Customer Experience Information & Resources LinkedIn recognizes Colin Shaw as one of the ‘World’s Top 150 Business Influencers.’ Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Subscribe to our YouTube channel HERE.

Consulting 221

Consulting Consulting Sales Surveys 221

Beyond Philosophy

JANUARY 8, 2022

The costs of the resources it takes to manage the many aspects of doing business with them has outgrown the revenue the generate. Sometimes, when you determine the costs of the resources it takes to maintain the account, you discover that they aren’t, which makes your decision less difficult. First, there is the financial aspect.

Consulting 221

Consulting Consulting Accountability Customer Experience 221

Beyond Philosophy

JULY 3, 2021

However, by bringing in these additional resources the third-party company provides, you also have created an end-to-end experience that makes it easy for your customers to do business with you. Customer Experience Information & Resources. Please tell us how we are doing! Complete this short survey.

outsourcing 273

outsourcing Customer Experience Consulting Consulting 273

Beyond Philosophy

DECEMBER 17, 2022

However, sometimes we want to start good new habits, i.e., floss more, take up a new hobby or learn a musical instrument, or subscribe to a fantastic newsletter on LinkedIn (hint, hint). Customer Experience Information & Resources. 09:14 Ryan explains why using the Framing Effect on your project can be persuasive in these goals.

Consulting 150

Consulting Consulting Surveys Customer Experience 150

Beyond Philosophy

SEPTEMBER 17, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. In essence, managing customer behavior requires managing their memories. Please tell us how we are doing! Complete this short survey.

Consulting 195

Consulting Consulting Surveys Customer Experience 195

ChurnZero

APRIL 21, 2021

Customer Success is a growing industry, with more resources than ever before – but sometimes it can be hard to find the golden nuggets with the ever-increasing sea of content. Perhaps newsletters are a way of making sense of all the information that is out there by bringing some helpful resources right to your inbox.

Management 94

Management 94

Beyond Philosophy

JANUARY 29, 2022

The things you spend resources on in business should provide a return on investment—or they are not practical enough for the organization to continue to support. Customer Experience Information & Resources. Please contact us to tell us about it. We may solve it with you and our listening audience on the podcast!

Journey mapping 243

Journey mapping Customer centricity Consulting Consulting 243

Beyond Philosophy

OCTOBER 9, 2021

Psychologically, we tend to cling to what we believe and look for resources that support our views. 09:49 We share one of the reasons we don’t want to accept other viewpoints, which involves conserving cognitive resources and other emotional reasons. Customer Experience Information & Resources.

Consulting 195

Consulting Consulting Surveys Customer Experience 195

ChurnZero

JANUARY 18, 2023

Customer Success newsletters are a great way to stay on top of industry trends and strategies, get tips and tricks to improve day-to-day operations, and even find networking opportunities and events, without having to do all the digging for information across the web to determine what information is valuable and what is not.

Education 52

Education Customer Experience Management 52

Beyond Philosophy

APRIL 18, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. He has a lot of resources regarding this area of personalization and suggests it is time marketers put the customer back into the personalization. He recommends looking at your spam emails.

Personalization 195

Personalization Advertising Technology Marketing 195

Beyond Philosophy

NOVEMBER 26, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 10:09 Ryan explores the effects of breakdown on breakthroughs and innovations in corporate structure. Did you know we have a YouTube Channel, too?

Consulting 170

Consulting Consulting Surveys Customer Experience 170

Beyond Philosophy

DECEMBER 3, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Here are some other key moments: 03:33 Ryan introduces the concept of diminishing sensitivity and the minds behind the concept. Check it out here.

Consulting 195

Consulting Consulting Surveys Personalization 195

Beyond Philosophy

NOVEMBER 5, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 21:43 We discuss the intention-behavior gap and how it plays a significant role in influence and getting people to change. How can we help?

Construction 221

Construction Consulting Consulting Customer Experience 221

ClientSuccess

MARCH 13, 2023

That means researching your target audience and utilizing data analytics to send out newsletters tailored just to their interests! Never fear if you’re new – there is help available from experts in creating e-newsletters designed specifically around customer engagement. Want to build a successful newsletter?

Analytics 80

Analytics Best practices Marketing Personalization 80

Beyond Philosophy

DECEMBER 24, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Key Ideas to Improve your Customer Experience. Did you know we have a YouTube Channel too? Check it out here. How can we help?

Entertainment 170

Entertainment Consulting Consulting Surveys 170

Beyond Philosophy

MAY 28, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. ” Do you have a business pickle? Tell us about it here. Please tell us how we are doing! Complete this short survey. How can we help?

Consulting 221

Consulting Consulting Accountability Surveys 221

Beyond Philosophy

MARCH 27, 2021

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 05:11 Faure-Field shares how music reflects the brand personality that you want to show your customers. Please tell us how we are doing!

Transportation 369

Transportation Consulting Consulting Call Center 369

Beyond Philosophy

OCTOBER 8, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 15:21 We learn that not only does video make calls easier for the customers, but they also improve the employee experience, too. How can we help?

Customer Experience 221

Customer Experience Contact Center Consulting Consulting 221

Beyond Philosophy

AUGUST 14, 2021

We are proud of what we do, but it would be meaningless if it didn’t prove to be a useful resource for people. Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience.

Construction 195

Construction Consulting Consulting Surveys 195

Beyond Philosophy

MAY 14, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 06:27 Colin shares some fascinating statistics revealed by Attest, a consumer research platform , in their latest Food and Beverage report.

Consulting 195

Consulting Consulting Accountability Surveys 195

Beyond Philosophy

JULY 17, 2021

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 08:41 Sherman and I offer our Customer Experience and Marketing definitions, which set the foundation for further discussion of our positions.

Marketing 273

Marketing Customer Experience Consulting Consulting 273

Beyond Philosophy

OCTOBER 1, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. ” of memory and how you can apply what you have learned practically in your customer strategy. Please tell us how we are doing!

Consulting 195

Consulting Consulting Surveys Customer Experience 195

Beyond Philosophy

DECEMBER 11, 2021

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 07:06 We explain why adopting best practices and following the leaders in the marketplace is not a great long-term strategy.

Best practices 273

Best practices Consulting Consulting Surveys 273

Beyond Philosophy

SEPTEMBER 10, 2022

With all the resources and data gathered over the past two decades, what Dobrev discovered about customer behavior might surprise you. Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience.

Consulting 170

Consulting Consulting Finance Healthcare 170

Beyond Philosophy

NOVEMBER 6, 2021

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 19:06 Ryan and Colin discuss the merits of resolving issues quickly with Rule #3. Please tell us how we are doing! Complete this short survey.

Consulting 243

Consulting Consulting Customer Experience Surveys 243

Beyond Philosophy

DECEMBER 10, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Colin introduces the idea of internet trolls and everyone piling on as meeting an essential human need to be a part of something. How can we help?

Airlines 170

Airlines Consulting Consulting Surveys 170

Beyond Philosophy

DECEMBER 26, 2020

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 05:36 Colin shares how he remembered to appreciate what he has but also what is most important to appreciate. Please tell us how we are doing!

Consulting 259

Consulting Consulting Surveys Customer Experience 259

Beyond Philosophy

NOVEMBER 12, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Spoiler alert: they don’t agree. 08:57 We share the first rule, to recognize that uncertainty will happen, and it will be uncomfortable.

Management 221

Management Consulting Consulting Surveys 221

Beyond Philosophy

JULY 30, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Turner discusses the racial and gender biases found in websites like Twitter and how the algorithms the sites use affect them. How can we help?

Construction 243

Construction Consulting Consulting Advertising 243

Beyond Philosophy

OCTOBER 2, 2021

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 14:48 Ryan explains the difference between inertia and real loyalty, and why mistaking one for the other can be a real problem for organizations.

Consulting 243

Consulting Consulting Banking Metrics 243

Beyond Philosophy

JULY 23, 2022

Customer Experience Information & Resources. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. 24:52 We explain how you can apply what we see happening at Netflix to your own experience and its Long Tail possibilities and opportunities.

Consulting 243

Consulting Consulting Customer Experience Surveys 243