Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. How did you get started in Customer Success and what was your path into your current role? And I did that for about 5 years in Washington, D.C.

Metrics 0

Metrics Upselling Accountability Customer retention 0

Talkdesk

JULY 24, 2017

Do you know Talkdesk’s inspiring origin story? This article originally appeared in Opentalk Magazine. . How did you conceptualize Talkdesk? How did you conceptualize Talkdesk? My goal was to make a product that would dominate an industry and change the world. So, did you win the MacBook? I had no idea.

Call Center 57

Call Center call center software Enterprise Marketing 57

Spearline

DECEMBER 15, 2021

We talk to Ola about the future of voice, we reflect back to how things have changed in the telecoms industry over the years, the trend towards WebRTC and we cover the acquisition of TestRTC, the Israeli WebRTC testing company. And not every transaction requires a voice call. So do you both agree that things have changed?

Engineering 119

Engineering Technology Wireless Government 119

ijgolding

APRIL 4, 2016

I recently conducted an interview with ReachForce on the subject of ‘using data to improve Customer Experience’ – here is what I had to say… How did you become so passionate about customer experience management? products and services). You can read the original interview here.

Customer Experience 62

Customer Experience B2B Benchmark Government 62

Dialer 360

NOVEMBER 16, 2018

Contact center run with the company, either offers an inbound product or information customer’s queries. Outbound calls for marketing, product services. Some of these technologies include voice or speech recognition software. Whereas a new product introduced, information made available.

Call Center 20

Call Center Multichannel Contact Center Best practices 20

Spearline

APRIL 12, 2021

Spearline provides global telecommunications assurance monitoring and testing through its Voice Assure SaaS platform, which offers the capability to monitor and test fax services. The process leverages inbound toll-free services worldwide to deliver fax messaging to a central fax server farm. The Environment. The Problem. The Solution.

Telecommunications 64

Telecommunications SaaS 64

NobelBiz

APRIL 21, 2022

CTI incorporates voice, dial, video, or voice-over-IP phone technologies that establish new and better ways to communicate. In technical terms, it is a combination of advanced audio, data communication, and voice interface technologies that allows interactive calls to be conducted over IP or the internet.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52

Tethr

JUNE 22, 2020

How our customer success team uses the power of conversation intelligence to improve customer experience by listening at scale, turning raw, unstructured voice of customer data into actionable insight so you can transform your business and your customer experience. And, they use it in more places than just the contact center.

Customer Experience 66

Customer Experience Customer effort Interactive Voice Response Coaching 66

Comm100

NOVEMBER 23, 2020

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. The following ticketing software providers are listed in alphabetical order , with key functionality and benefits highlighted for each product.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

CrazyCall

MAY 20, 2019

Learn more about the problems your product sells, and less about your product. You can sell only something you believe in – If you are not sold on the product or service, it will be an uphill battle to sell someone on else. The success of this approach ultimately relies on you becoming an expert in your product.

Sales 123

Sales Coaching Scripts Education 123