Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Then we’ll consider what to look for in an engagement platform.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Netomi

NOVEMBER 11, 2022

Today we’ll be exploring Zendesk Answer Bot. Zendesk, one of the largest customer service platforms in the world, has its own AI offering: Answer Bot. What is Zendesk Answer Bot? Zendesk Answer Bot is an artificially intelligent Zendesk chatbot that aims to improve customer experience on any customer-facing website.

Chatbots 52

Chatbots CRM Customer Support Personalization 52

Lumoa

FEBRUARY 15, 2021

Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. You can do the same type of integration with your customer experience platform, which will help your make your life easier.

Customer Experience 94

Customer Experience APIs CRM Feedback 94

delighted

DECEMBER 3, 2021

If you are sending weekly surveys via manual distribution, you would export a CSV (comma-separated values) file of recent purchases from your payment processor each week, and then upload the file to your survey platform. Data transferring from one platform to another is a prime example of manual distribution. Delighted integrations ).

Surveys 97

Surveys APIs SaaS Engineering 97

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. CRM integration . Zendesk Chat . Zendesk Chat . Custom routing .

Government 76

Government CRM SaaS Marketing 76

ChurnZero

JANUARY 22, 2020

ChurnZero Enhances Customer Success Capabilities with Zendesk Support Integration. ChurnZero’s integration with Zendesk brings the Customer Success and Support teams closer together than ever before. . That’s why ChurnZero is excited to announce a deeper integration with Zendesk. .

Chief Customer Officer 72

Chief Customer Officer Customer Support Personalization Customer Experience 72

CSM Magazine

MAY 17, 2022

TheLoops , an intelligent support operations data platform, is now available on Zendesk’s Marketplace – a one-stop-shop that enables organizations to find partners, apps, and integrations to increase agent productivity, streamline workflows, and drive customer satisfaction. Director, Emerging Technologies, Zendesk.

Service level 59

Service level Analytics Customer Support Management 59

CX Global Media

AUGUST 1, 2019

Lot of interest in our platform. They did a case study and they looked at the performance and sort of their agent productivity, with the amplifAI platform and without. They found that they’re getting 30% better first call resolution (FCR) with the platform verses without. Data integration and systems integration.

Contact Center 229

Contact Center Coaching Average Handle Time Metrics 229

CSM Magazine

JUNE 17, 2021

The companies’ latest integration enables mutual clients to implement Yext’s modern AI search platform on Zendesk help centers, agent consoles, and ticket forms. Yext Inc, the AI Search Company, today announced new integrations with Zendesk Inc, as part of its continued focus on empowering customer support teams.

Customer Support 52

Customer Support Enterprise Self service Technology 52

ViiBE Blog

JANUARY 25, 2021

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. Introduction to Zendesk. Simply put, Zendesk is a CRM catch-all.

CRM 52

CRM Technology Sales Call Center 52

Playvox

NOVEMBER 3, 2022

Zendesk is an extremely powerful platform, but sometimes it can be hard to know exactly what people are talking about in your tickets, especially if you have hundreds of them — or even hundreds of thousands. Why Should You Tag Your Zendesk Tickets? Tagging your Zendesk tickets makes it easier to spot recurring problems.

Education 52

Education Surveys Feedback Technology 52

SharpenCX

JUNE 20, 2022

Our out-of-the-box integrations coupled with our open REST APIs give you the freedom and flexibility you need to build custom solutions. Integrating with Microsoft Teams. With our MS Teams integrations, your customers will be able to connect with the right person, at the right time. Integrating with Salesforce.

Contact Center 67

Contact Center Virtual Agent APIs Cloud contact 67

Nicereply

FEBRUARY 20, 2023

Running a successful business online requires much more than just the right platform. With Salecto, empathetic sparring and eye-level consulting are combined with the right platform to create the best webshops. “With Nicereply, we were able to easily integrate a CSAT system with our Zendesk ticketing platform.

Feedback 52

Feedback Consulting Consulting SaaS 52

Help Scout

AUGUST 24, 2021

It’s offered in conjunction with a number of other support tools, like a shared inbox and live chat, that make up a complete customer support platform. Help Scout is a complete customer service platform, and one part of the platform is our knowledge base software: Docs. Docs also integrates seamlessly with our shared inbox.

Enterprise 107

Enterprise Customer Support Feedback Engineering 107

ViiBE Blog

JUNE 22, 2020

ViiBE’s video-assistance technology dedicated to helping desk support in call centers is proud to partner with Zendesk. ViiBE’s integration with customer service powerhouse, Zendesk, promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. Want to learn more? Contact us!

Customer Experience 59

Customer Experience Call Center Sales Customer Support 59

JustCall

MAY 26, 2022

Over 400 companies use JustCall for their 5000+ agents to make, receive, record and track phone calls, texts and Fax – directly from their CRM or Helpdesk platform. JustCall is an integration partner with 20+ popular CRMs/Helpdesk platforms like Salesforce, Zendesk, HubSpot, Zoho, Freshdesk, Infusionsoft etc.

Sales 98

Sales SaaS Accountability Engineering 98

ChurnZero

JUNE 8, 2022

I am certain that we run ChurnZero’s business using data from no less than two dozen SaaS products: Customer Success platform, CRM, marketing automation, support, finance, HR and more. These platforms are critical to the company—but please kill me if you want me to log in to them all. Your support team has it in Zendesk.

Finance 52

Finance SaaS CRM APIs 52

Hello Customer

JUNE 30, 2022

You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer? How Hello Customer integrates. Native integrations.

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer? How Hello Customer integrates. Native integrations.

Feedback 52

Feedback APIs CRM Surveys 52

ChurnZero

JUNE 8, 2022

It’s about how you and your Customer Success platform share the data your company needs. Can your CS platform give them the right data, right now, or will they just get a login? Can your CS platform give them the right data, right now, or will they just get a login? Your support team has it in Zendesk.

Finance 52

Finance SaaS APIs Customer centricity 52

aircall

APRIL 20, 2022

As a key part of our product, we’ve built dozens of integrations and features that help your team create transformative experiences for your customers. . Today, we’re delighted to mark the next milestone in our mission: Aircall’s App Marketplace has officially surpassed 100 integrations. Integrations Unlock Your Team’s Potential.

CRM 62

CRM Benchmark Sales Analytics 62

Nicereply

NOVEMBER 12, 2020

These are some of the best tools you can integrate with Zendesk Support based on our experiences, but there are many else out there. There’s a good reason why Zendesk is one of the most popular helpdesk solutions on the market. But fear not, Zendesk has a solution for this as well. Why use Zendesk Apps & Integrations?

Surveys 52

Surveys Feedback APIs call center solutions 52

Nicereply

NOVEMBER 12, 2020

These are some of the best tools you can integrate with Zendesk Support based on our experiences, but there are many else out there. There’s a good reason why Zendesk is one of the most popular helpdesk solutions on the market. But fear not, Zendesk has a solution for this as well. Why use Zendesk Apps & Integrations?

Surveys 52

Surveys Feedback APIs call center solutions 52

TeamSupport

NOVEMBER 6, 2023

From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. When it comes to implementing a live chat tool, Salesforce customers might be hesitant to work outside a platform that’s already part of their existing tech stack. Ability to integrate. Level of customization.

CRM 59

CRM Customer Support Customer Experience Sales 59

Toister Performance Solutions

JANUARY 11, 2024

Birdie integrates with a lot of customer service platforms, such as Zendesk : Another option is Gryyp. Technical support teams can use Birdie to enable customers to share a screen capture video when they submit a ticket. Customers don't need any special software, which makes it easier for them to share.

Technical Support 113

Technical Support Customer Service 113

TeamSupport

NOVEMBER 6, 2023

From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. When it comes to implementing a live chat tool, Salesforce customers might be hesitant to work outside a platform that’s already part of their existing tech stack. Ability to integrate. Level of customization.

CRM 52

CRM Customer Support Customer Experience Sales 52

UJET

FEBRUARY 26, 2021

Below are a few of our favorite reviews from customers who have recently shared their thoughts on the UJET platform. . “I I absolutely love how everything I need to do to handle a customer’s issue is integrated seamlessly within UJET!

Contact Center 72

Contact Center Cloud contact Customer Service Customer Experience 72

UJET

FEBRUARY 26, 2021

Below are a few of our favorite reviews from customers who have recently shared their thoughts on the UJET platform. . “I I absolutely love how everything I need to do to handle a customer’s issue is integrated seamlessly within UJET!

Contact Center 72

Contact Center Cloud contact Customer Service Customer Experience 72

Quiq

JANUARY 26, 2022

Many of the following tools are available as add-ons or integrations so that everything can work together as one. Conversational engagement platform. A conversational platform, like Quiq, seamlessly connects agents and customers through a variety of messaging channels. Ticketing system.

Customer Service 52

Customer Service CRM Chatbots Analytics 52

CSM Magazine

NOVEMBER 24, 2020

You also have to know how to use and integrate it”, explains Pinoy. Premium Plus helps clients choose, integrate and use the right tools. It works with Zendesk. With Zendesk Sunshine, the company also has an in-house software platform that is rapidly gaining popularity among developers worldwide.

Chatbots 52

Chatbots Sales Surveys Technology 52

TechSee

OCTOBER 9, 2018

Adopt an omni-channel approach: To enhance customer satisfaction, more and more companies are providing a seamless omni-channel customer experience by delivering an integrated and frictionless transition between multiple touchpoints—including the web, voice, chat, messaging, video, email, and of course, social media. . Visual engagement.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

Connect

DECEMBER 11, 2023

While the rapid development of generative AI platforms will certainly eliminate the need for agents to perform numerous customer service tasks, rather than displace them, this advanced technology will emerge as their saviour and benefit operators in the long run. Offloading tasks from agents.

Technology 93

Technology Average Handle Time Cloud contact First call resolution 93

Wowdesk Blog

MAY 8, 2020

Customer experience has become an integral part of the modern service desk. Luckily, we have platforms like Wowdesk, which ensures that your service delivery always meets your customer’s demands. This ensures that everyone in the team is in sync and aware of what’s happening on the other end. .

Best practices 91

Best practices CRM Customer Support Metrics 91

CSM Magazine

FEBRUARY 22, 2022

Freshdesk has all of the features you need to provide great customer service, including live chat, email integration, knowledge base/FAQs management, issue tracking, social media integration and detailed reports. Zendesk (customer support software). Zendesk is one of the best customer experience tools for IT companies.

Customer Experience 52

Customer Experience CRM Big data SaaS 52

Customer Service Life

AUGUST 3, 2018

Zendesk just announced their new omnichannel platform. Nanorep, a platform that we’ve mentioned for AI-driven self-help was acquired by LogMeIn. This is a customer engagement platform that gives us a fresh look at omnichannel customer service. I’m particularly excited about their Guide and Explore products.

Contact Center 60

Contact Center Technology Customer Service 60

Inbenta

MAY 2, 2022

Standalone projects can be successful at first, but building a holistic project will always require integrations with other systems. Moving from our former integrations portal to Inbenta’s AppHub. We’ve therefore made filtering easy so you can see the available integrations for each one of our platform modules.

Chatbots 52

Chatbots Interactive Voice Response Accountability industry solution 52

Quiq

APRIL 7, 2023

With the right conversational platform, you can have asynchronous conversations with your customers as they come and go from your site. Source: Zendesk Better customer satisfaction ultimately turns into higher customer conversion rates and more positive reviews, which is often a large contributing factor to business success over time.

Customer Service 79

Customer Service Chatbots Sales Customer centricity 79