new-report-reveals-online-shoppers-are-happy-shoppers 
Nicereply
SEPTEMBER 1, 2022
Loyal customers not only keep giving you more business, but by advocating for your brand, they also bring in new customers without costing you anything. A report released in 2022 by Emplifi reveals that 43% of customers think of their past experiences with a brand when considering a new purchase. Unfortunately not.
Nicereply
MAY 14, 2020
The customer experience (CX) is not a new concept, but it’s certainly one that has taken off in recent years. NewVoiceMedia’s 2018 “Serial Switchers” report has even revealed that poor customer service is costing businesses more than $75 billion a year. Align your values with your customers’.
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Branch Mesenger
MAY 17, 2018
The Lead: Just as one city announces they believe they lost their HQ2 bid, NBC News reports that Amazon has wrapped up visits to all 20 finalist cities, culled from an initial list of more than 200. Apple Quietly Looks For New Space | Via: Mercury News. HQ2, Where Are You (Or, Where Will You Be?) | Via: Retail Dive.
Infinity
DECEMBER 16, 2021
A recent UK 2021 report on the state of the customer experience revealed that as many as 30% of UK B2C companies are still not back to pre-pandemic CX levels. Despite these new expectations, retailers are falling short on delivering superior experiences because they’re still operating in a transactional way with their customers.
GetFeedback
SEPTEMBER 24, 2018
In today’s world, 81% of shoppers conduct online research before making a purchase. Online reviews strongly influence a buyer’s decision. Consider that 85% of people trust online reviews just as much as a personal recommendation and a negative review can drive away approximately 22% of customers.
ProProfs Blog
JANUARY 30, 2020
It takes less than a minute for an angry customer to post their bitter experiences online. And we all know, what goes online, reaches everyone and hampers the brand image as well. Companies that successfully engage their B2B customers reported 63% lower customer attrition. Type, type, click, and the damage is done!
C Space
SEPTEMBER 22, 2020
In early March we began reporting daily on how brands were dealing with Covid-19. In a new outdoor campaign aimed at encouraging mask usage, Twitter has projected and printed a series of users’ tweets into the physical world. The Brand Move Roundup – September 22, 2020. The platform has teamed up with seven U.S 9, 2021.
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