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ShepHyken
DECEMBER 8, 2021
The other day my friend asked me, “Is mediocrity the new customer experience?” Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The post Here’s a New Word: Skimpflation appeared first on Shep Hyken. I said, “You are a victim of skimpflation.” .
ShepHyken
DECEMBER 26, 2023
Happy New Year! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! With that, here are 10 ideas. Do more in 24! Why?
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TechSee
APRIL 1, 2024
From simplifying support interactions to personalizing the experience, TechSee’s new offerings aim to elevate customer satisfaction while reducing costs to record lows. Gone are the days of complex downloads and external tools – this makes visual assistance smoother and more user-friendly for everyone involved.
CCNG
JANUARY 10, 2024
Information from these new technologies, like ChatGPT, is dynamic. When we have strategic discussions around new technologies, it’s important to look at possible operational and legal pitfalls that can hinder our success. We want to minimize frustration for the supervisor, quality analyst, and contact center agent.
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The customer engagement challenges facing organizations have changed – so a new approach is needed. The Open CCaaS Advantage is Verint’s new research report which explores where first generation CCaaS platforms fall short when trying to deliver exceptional CX. It’s no longer the engagement channel leading CCaaS conversations.
Beyond Philosophy
AUGUST 29, 2020
5 New Rules Guaranteed to Build Trust. This episode of The Intuitive Customer shares our five new rules guaranteed to build trust. Here are the five rules: The 5 New Rules Guaranteed to Build Trust. The post 5 New Rules Guaranteed to Build Trust appeared first on CX Consulting. However, it doesn’t have to be.
ShepHyken
JULY 17, 2023
Top Takeaways: Employee experience is the new customer experience. They are 70% more likely to capture a new market and 35% more likely to outperform their competitors. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
Advertiser: ZoomInfo
In particular, the evolution of the Marketing Operations (Ops) role has created a new standard in marketing and has become a vital component of an organization’s success.
Speaker: Dave Seaton, CEO of Seaton CX
Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method! When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.
Advertiser: ZoomInfo
We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
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JUST RELEASED! The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience.
Speaker: Gary Magenta and Rashel Rogers
You hit “send” on your company-wide email outlining new restrictions and protocols, but a question remains. Who will bring this new reality to life? Listen to this live replay of a recently recorded webinar as Root consultants Gary Magenta and Rashel Rogers guide a discussion around your crisis communication plan, now in full effect.
Advertiser: ZoomInfo
As the New York Times observed, “It’s a weird moment for the American economy.” Meanwhile, a large number of passive candidates—those who are currently employed and not seeking a new role—may be reluctant to look for something new. Read this guide to get your recruiting practice ready to thrive in the new normal.
Advertiser: Skilljar
On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.
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