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Multichannel vs. Omnichannel: What is the difference?

TeleDirect

Discover the difference between multichannel and omnichannel contact center services. Multichannel vs. Omnichannel Contact Center: What Is the Difference? Many companies create omnichannel or multichannel strategies to achieve more brand loyalty and recognition, increased sales,= and a better overall bottom line.

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Call Center vs. Contact Center: What’s the Difference?

Callminer

Call centers and contact centers operate within the same general field of customer support and outreach. Call centers came first, focusing employees on handling large streams of customer calls at once. Call Centers Focus on Phones. Call Centers Scale with Agents.

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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. More often than not, the call center operations of several MSPs lack the necessary resources and sophistication that can take customer service to the next level.

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Big Benefits to Running a Multichannel Call Center

ChaseData

With that in mind, it only makes sense that they aren’t the only way contact centers do business, either. The multichannel call center is the most common approach to customer service in the modern day. However, many owners and operators are still struggling to realize the full potential of a multichannel approach.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Our Top 6 Picks for Call Center Automation Software

Fonolo

Call centers have always relied on different forms of automation to provide swift service to their clientele. As technology gets smarter and more intuitive, so does the contact center that benefits from it. To find the answer, you need to evaluate your current call center workflow and identify opportunities for automation.

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How Can You Boost Efficiency and Savings by Outsourcing Your Call Center?

OctopusTech

Outsourcing is one tactic that has been more popular recently, especially in the call center services industry. Numerous advantages come with outsourcing call centers, including increased productivity and significant cost reductions.

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Study: The Health of the Contact Center

Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?