Volume Reduction Is a Multichannel Opportunity
Contact Center Pipeline
JULY 25, 2018
Technology call center chatbots contact center IVR self-service proactive outbound text chat understaffingOur annual challenges and priorities survey, as well as our project experience, show that high attrition, absence and adherence issues, and the uphill battle to gain budget approval for additional staff remain pain points for many centers. While technology is not a “white knight” riding in to solve the staffing problems, I’m willing to bet […].