Uniphore

JANUARY 25, 2022

Emotion is the Next AI Frontier. As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. Post-2020 could easily be called the start of the Zoom Era. Conversational AI Expands Beyond the Contact Center.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

Netomi

JANUARY 5, 2023

In 2022, only 3% of US companies were putting customers at the center of their leadership, strategy, and operations—a decrease of 7 percentage points from the prior year. For example, in a contact center, bots can track customer conversations in real-time, proactively feeding agents information to streamline and personalize the conversation.

Chatbots 52

Chatbots Scripts Airlines Customer Support 52

Hero Digital

FEBRUARY 20, 2020

A few years ago (six to be precise), Amazon patented something called “anticipatory shipping.” Amazon planned to do this through machine learning (ML), whereby it would predict what the customer is most likely to buy and when, and then ship the item to them even before they buy it. Test, learn, retest, relearn.

Big data 52

Big data Analytics Enterprise Government 52

AWS Machine Learning

JUNE 13, 2022

We face several challenges when training large-scale deep learning models, especially the new wave of generative pre-trained transformers. Transformers are deep learning models designed to deliberately avoid the pitfalls of RNNs by relying on a self-attention mechanism to draw global dependencies between input and output.

Scripts 61

Scripts Wait times APIs Technology 61

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. Rob Maynard , Contact Center Architect for Cisco.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. One of her key drivers is employee motivation and empowerment.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Branch Mesenger

FEBRUARY 2, 2018

We package up those stories, include exclusive interviews, tips, tricks, and tactics about retail call centers, distribution, fitness, healthcare, and managing verticals and we send those out to our users. There's a return to urban centers. Taylor Pipes: And there's actually a brand called, Outlier Outdoor.

Real estate 67

Real estate Marketing Technology Personalization 67