Ansafone

SEPTEMBER 23, 2020

In the healthcare industry, knowing and abiding by the HIPAA regulations is of utmost importance for the patients and for the healthcare practitioner. The Health Insurance Portability and Accountability Act, commonly referred to as HIPAA, and its extensive requirements are designed to protect the importance of patient privacy.

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Help Scout

AUGUST 22, 2023

Finding a HIPAA-compliant email help desk isn’t easy — we try to make it as simple as possible. Read the full article

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CSM Magazine

MAY 23, 2023

The need for them to adhere to HIPAA regulations, however, grows as the number of such applications rises. The US Congress established the Health Insurance Portability and Accountability Act (HIPAA) in 1996 in order to protect the security and privacy of patient health information (PHI) by setting national guidelines for managing it.

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JustCall

APRIL 5, 2022

A HIPAA compliant VoIP phone system ensures the privacy and confidentiality of patients’ information. HIPAA compliant calling is not a superfluous formality, but a must-have for the healthcare industry. But what is HIPAA and how does a HIPAA compliant VoIP phone system help your business? What is HIPAA Compliance?

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TeamSupport

JUNE 13, 2022

With a HIPAA-compliant software solution, healthcare professionals can provide trusted security, as well as quick communication with patients. Sending out a quick HIPAA-compliant message via SMS tells the patient that they are being paid attention to and that their concerns are valid. Humanize the patient experience.

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Help Scout

OCTOBER 24, 2023

This guide to HIPAA-compliant software for small businesses will help you choose a software platform that not only meets regulatory standards but also serves your specialized business needs. Read the full article

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PanTerra

OCTOBER 27, 2020

The passing of HIPAA and the HITECH Omnibus acts in the US has ushered in new stringent requirements for any company handling Patient Health Information (PHI). This includes cloud service providers that store or support the transmission of PHI data.

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Abby Connect

MAY 5, 2022

One set of rules involves the Health Insurance Portability and Accountability Act or HIPAA, which has become a sort of standard for a lot of… The post HIPAA-Compliant Live Receptionists: Convenience Without Compromising on Compliance appeared first on Abby Connect.

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Help Scout

AUGUST 22, 2023

Stay HIPAA-compliant with these live chat apps. Do you want to provide live chat support on your website for current or prospective patients? Read the full article

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JustCall

APRIL 7, 2021

HIPAA-compliant texting apps protect patients' information from potential identity thefts and security breaches. In this blog, you will learn everything about how to send HIPAA-compliant text messages. HIPAA-compliant texting lays out the essential rules for safe and secure texting with patients, as dictated by HIPAA.

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Abby Connect

APRIL 21, 2022

HIPAA has served as the highest standard for information privacy since enacted in 1996. Abby Connect ([link] is proud to announce that our virtual receptionist services are now… The post Abby Connect Launches HIPAA-Compliant Live Receptionist Service for Medical Practices appeared first on Abby Connect.

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Ambs Call Center

SEPTEMBER 2, 2020

A question we are regularly asked is, "How can I tell if I have a HIPAA compliant answering service ?". If you work within the health care industry, you already know the importance of protecting patient health information (PHI).

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Answering services Healthcare 76

Revation Systems

MAY 31, 2019

Why Does a HIPAA Audit Matter? One of the most common steps that healthcare systems and vendors in the industry are taking to secure patient data is undergoing a HIPAA audit. The Health Insurance Portability and Accountability Act of 1996, otherwise known as HIPAA, was enacted to ensure that patient medical data is safe and secure.

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Select VoiceCom Blog

SEPTEMBER 27, 2021

The post SelectVoice Com is Now a HIPAA Certified Agency appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Individuals and companies from varying industries now incorporate it as key drivers in their operations, with some even handling confidential information 24/7.

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Select VoiceCom Blog

SEPTEMBER 27, 2021

The post SelectVoice Com is Now a HIPAA Certified Agency appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Individuals and companies from varying industries now incorporate it as key drivers in their operations, with some even handling confidential information 24/7.

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Revation Systems

JUNE 18, 2019

HIPAA and HITRUST were designed as regulations and standards for ensuring that patient information is confidential and protected. HIPAA consists of several compliance regulations that healthcare organizations are required to meet, and HITRUST is a data security certification that ties in HIPAA’s regulations. baseline for data?protection

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Revation Systems

JUNE 19, 2019

HIPAA and HITRUST were designed as regulations and standards for ensuring that patient information is confidential and protected. Building Foundation for Data Protection The Health Insurance Portability and Accountability Act of 1996, or HIPAA, is a regulatory?baseline Due to vague HIPAA guidelines, organizations?are

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Select VoiceCom Blog

SEPTEMBER 29, 2021

The post How a HIPAA Certified Outsourcing Partner Can Benefit Your Business appeared first on Telemarketing & Call Centre Outsourcing in Philippines. While these innovations are without a doubt a […].

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outsourcing Telemarketing Technology Business Process Outsourcing 52

Select VoiceCom Blog

SEPTEMBER 29, 2021

The post How a HIPAA Certified Outsourcing Partner Can Benefit Your Business appeared first on Telemarketing & Call Centre Outsourcing in Philippines. While these innovations are without a doubt a […].

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outsourcing Telemarketing Technology Business Process Outsourcing 52

Revation Systems

APRIL 22, 2020

CmyDr.com by Revation is HIPAA compliant and built on HITRUST CSF certified best practices. But, to deliver the best doctor-patient experience, we needed to remove concerns about HIPAA best practices and long-term data privacy.

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Contact Center Pipeline

AUGUST 9, 2022

Assuming that he is an authorized representative on file, I request the caller verify the necessary HIPAA (Health Insurance Portability and Accountability Act) […].

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UJET

DECEMBER 18, 2017

This morning, we shared that UJET successfully completed the SOC 2 Type 2 and HIPAA examinations. As part of our commitment to be the leading enterprise customer support platform on the market, we are proud to be one of the select few providers to have achieved SOC 2 Type 1 , SOC 2 Type 2, and HIPAA compliance.

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CMS

APRIL 13, 2016

You may think you have found the right answering service for your medical practice, but is your medical answering service HIPAA compliant? What is HIPAA and why is it so important? HIPAA stands for the Health Insurance Portability and Accountability Act. Who needs to comply with HIPAA?

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Answering services Healthcare Call Center Accountability 63

Comm100

AUGUST 27, 2019

This is the first of a two-part series about digital customer engagement and HIPAA compliance. The second post explores the core requirements of a HIPAA-compliant digital engagement platform. In this post we cover the role of the software vendor in protecting Personal Health Information (PHI).

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ShepHyken

JANUARY 23, 2024

I recognize that one form is for insurance, one is for the general patient information to be kept in the office, one is for the HIPAA agreement, etc. For those in the medical profession, please don’t get upset with me. I’m not picking on you.

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Comm100

SEPTEMBER 3, 2019

This is Part two of a two-part series on HIPAA compliance for digital customer engagement. Click here for part one, which covers HIPAA fundamentals and the role of the software vendor. HIPAA-specific Policies and Procedures. Employee HIPAA Awareness & Security Training. Security and Encryption of PHI.

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Callminer

MARCH 12, 2020

However, both the HIPAA in the US and the GDPR in the EU are of importance to organizations outside of their respective territories. The “Health Insurance and Portability Act” or HIPAA governs key aspects of handling private health information within the US.

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ConvergeOne

JUNE 27, 2023

Healthcare employees know that securing sensitive patient information in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations is critically important. However, the methods through which healthcare professionals must secure personal health information have changed over the years.

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Global Response

OCTOBER 17, 2023

In addition, healthcare outsourcing providers will be HIPAA compliant—and can manage updates and compliance for your organization. Many hospitals and healthcare organizations don’t have the internal software or resources to manage HIPAA compliance entirely in-house. Staying compliant with healthcare regulations.

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Global Response

NOVEMBER 6, 2023

HIPAA compliance. While only relevant for healthcare centers and other organizations that manage or store customer health data, HIPAA (Health Insurance Portability and Accountability Act) ensures that private health data stays private and secure.

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Certified Languages International

JANUARY 19, 2024

As a HIPAA-compliant platform, MERFi sets the standard for convenient, remote ASL interpretation: Delivers an easy-to-use interface optimized for visual communication with HD video and smooth streaming. Ensures top security with HIPAA compliance, protecting private data and confidential conversations.

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Global Response

OCTOBER 28, 2022

For example, depending on your industry, you may be most focused on varying types of compliance: HIPAA for Healthcare. HIPAA requirements apply to private practice, hospitals, and treatment centers. Regulations established by a certifying entity. Depending on your industry, these regulations can vary widely. FERPA for Education.

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Certified Languages International

FEBRUARY 5, 2024

Key features include: Scheduled or on-demand sessions Add third parties into the video session, like family members or care experts Clear, high-quality video and audio HIPAA compliant Safe, encrypted network Access to certified ASL interpreters VRI allows personalized connections, capturing verbal and non-verbal cues.

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Healthcare Banking Personalization Technology 40

JustCall

OCTOBER 22, 2023

Compliance Requirements: Healthcare organizations may be governed by local laws and regulations, such as the GDPR in the EU and HIPAA in the US. All internal and external communication tools on JustCall are HIPAA and GDPR-compliant, adding another layer of trust. All in all, it is the best way to deliver exceptional patient care.

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call center software Healthcare Call Center Interactive Voice Response 52

VirtualPBX

OCTOBER 18, 2022

What about HIPAA Compliance? For those with HIPAA Compliance requirements, we highly recommend our Amazon AWS Integration. This can help prevent customer confusion about whether a call is being recorded. No problem.

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Global Response

FEBRUARY 26, 2024

Further training should focus on confidentiality, HIPAA compliance , empathy, customer service, and specific protocols for handling various calls, including emergencies. This KPI measures adherence to legal and ethical standards like HIPAA. Implement rigorous training programs. Utilize advanced technology and software.

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Acquire BPO

SEPTEMBER 10, 2020

These awards celebrate our achievements over the last year: expanding our onshore capabilities in Australia; driving a successful remote work model, Acquire@Home; adhering to strict certification standards for PCI-DSS, HIPAA and SOC1&2; and keeping our employees, customers and communities safe during the COVID-19 pandemic.

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