Back Office Centers

NOVEMBER 17, 2023

Data is used and its nature varies from sector to sector and industry to industry. A financial corporation, for instance, is not going to find much value in healthcare data. The internet is quite large, but using online data-collecting technologies may make it easier to explore. Let the outsourced business do that.

outsourcing 40

outsourcing Government Healthcare Entertainment 40

AWS Machine Learning

JANUARY 26, 2024

As your organization advances its use of emerging technologies such as generative AI and LLMs, overall organizational resiliency should be considered as a cornerstone of a layered defensive strategy to protect assets and lines of business from unintended consequences.

Best practices 126

Best practices Government Engineering Accountability 126

Fonolo

MARCH 11, 2021

Healthcare #CCTR Click To Tweet. It may be difficult to think of metrics and reporting during times like these, but proper data collection can offer insight into what’s working in your call center and what’s not. How to Overcome Challenges with Your Call Center Metrics. Abandonment Rate. DID YOU KNOW? Net Promoter Scores (NPS).

Call Center 131

Call Center Metrics Abandon rate Healthcare 131

Balto

JANUARY 22, 2024

In fact, the earliest form of generative AI was introduced in the 60s, but of course, computers lacked the computational power needed to make the technology accessible to the masses. 115% Increase in Compliance: Ensure regulatory compliance and build a contact center that operates seamlessly within industry standards. $3M+

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

Fonolo

FEBRUARY 9, 2023

In the world of contact center metrics, service level has always held a special place. This metric is universally understood across the industry, and clearly conveys how quickly customer calls are answered by support agents. It was arbitrarily chosen in the early days of call center technology.

Service level 142

Service level Call Center Abandon rate Metrics 142

REVE Chat Blog

MARCH 11, 2020

Technological advancements have entirely reshaped business communication making it more modernized and streamlined. The top industries profiting from chatbots are real estate, travel, education, healthcare, and finance ( Chatbots Life ). Live chat reduces friction and is the better & faster way to communicate with customers.

Chatbots 64

Chatbots Real estate Sales Finance 64

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth.

Sales 93

Sales industry standards Benchmark Healthcare 93

AWS Machine Learning

NOVEMBER 22, 2023

Innovation Talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward. See demos on how to build analytics dashboards and integrations between LLMs and Amazon QuickSight to visualize your key metrics. Reserve your seat now!

Engineering 115

Engineering Best practices APIs Government 115

Fonolo

JUNE 9, 2014

In the world of contact center metrics, “service level” has always held a special place. It gives the industry a universally understood way to talk about how quickly customer calls are answered by support agents. Even more astonishing is that most call centers would name the same target value for that metric: the magical “80/20”.

Service level 96

Service level Call Center Abandon rate Metrics 96