Beyond Philosophy

JANUARY 19, 2015

The post Car Talk: The Marketing Gift of (Automotive) Gab appeared first on Beyond Philosophy. Is that positive enough word-of-mouth, brand-bonding an d owner advocacy? I’d say so. Where Audi is concerned, I’m an amplifier (meaning that I’m a brand advocate, not a promoter). Blogs Customer Research'

Automotive 358

Automotive Marketing Consulting Consulting 358

Spearline

DECEMBER 16, 2021

The gift of communications with family In the lead-up to Christmas, we are all busy. Generally, we are all frantically searching for the perfect gift for our loved ones. For families who have members living and working abroad, there is one gift that is priceless. New to Spearline?

Telecommunications 98

Telecommunications Enterprise Technology Customer Experience 98

Cyara

DECEMBER 21, 2020

3 Holiday Wish-Listed Gifts to Give Back to Your Customers. Those are three gifts I’m sure we’d all love to find under our metaphorical tree this year, along with a few more things that managed to go right for a change. And Your Business | Part 3, Happier Customers.

Customer Experience 128

Customer Experience Management Interactive Voice Response Contact Center 128

ChurnZero

DECEMBER 6, 2019

The CSM’s Guide to Holiday Gift Giving. Enter the holiday gifting solution. . . Why Send A Holiday Gift At All? . So your customers are more than likely to get excited when a personalized gift floats across their desks. . Get Started With Gifting: The Sooner, The Better . You know what your customers like!

Best practices 80

Best practices B2B Customer centricity CRM 80

ShepHyken

AUGUST 1, 2023

Katie decided to surprise him with a unique gift that she knew would have more impact than a bottle of champagne or a bottle of wine, which is the typical room gift her agency sent her VIP clients. Make it Unique – It’s customary for travel agencies to send clients a surprise welcome gift in their hotel room.

Customer Service 294

Customer Service Management Customer Experience 294

Call Experts

NOVEMBER 17, 2022

Sometimes we just don’t have the energy to deal with certain things: the crowds, the rush of last minute shoppers, the pressure to find that perfect gift. The post Holiday Customer Service and Why Sometimes the Best Gifts Cost Nothing appeared first on Call Experts | Charleston, SC. Contact us now.

Customer Service 98

Customer Service outsourcing Sales Contact Center 98

Cyara

DECEMBER 7, 2020

The Gift of Time: Give More to Your Customers, and Keep More for Your Organization. Time, quality, and cost—pick only two. If you sacrifice time’s speed and efficiency for the sake of elevating quality or reducing cost, you realize what you’re truly giving up.

Interactive Voice Response 128

Interactive Voice Response 128

Spearline

DECEMBER 5, 2019

In the lead-up to Christmas, we are all busy - some of us frantically - searching for the perfect gift for our loved ones. For families who have members living and working abroad, there is one gift that is priceless - a conversation. These priceless conversations are reliant on strong telecoms networks across the globe.

Telecommunications 93

Telecommunications Enterprise Contact Center Technology 93

Cyara

DECEMBER 14, 2020

3 Holiday Wish-Listed Gifts to Give Back to Your Customers. In our first part of this blog series, we talked about giving back the gift of time. And Your Business | Part 2, Peace of Mind. This week we’re exploring a resource that’s just as precious and can be equally hard to come by: Peace of mind.

Management 67

Management Interactive Voice Response Contact Center Call Center 67

Comm100

OCTOBER 30, 2017

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you care about them with a gift or token of your appreciation. Want to gift something a little more thoughtful? A sincere letter of appreciation can have much more impact than your standard corporate gift.

Morale 83

Morale Personalization Customer Service Accountability 83

CSM Magazine

JANUARY 6, 2020

Many of the top leading retailers have strategies to deal with returned gifts such as finding resellers who are willing to buy these untouched presents and sell on. Doing so also supports the circular economy and avoids returned gifts from ending up in landfill which is a growing concern for retailers.”

Sales 52

Sales Surveys Management Customer Service 52

NICE inContact

JANUARY 27, 2021

There's more than its products contributing to Wine Country Gift Baskets' growth. The company’s philosophy informs its everyday practices, which are built around a family-based culture, relationships, the quality of its interactions with customers, and the tools it provides to workers.

Personalization 62

Personalization Contact Center Customer Experience 62

Chip Bell

SEPTEMBER 8, 2020

The post The Gift of Writing Inside Your Customer’s Imagination appeared first on Chip R. Order a copy for yourself here or buy the book in bulk for your entire service team here. . If you would like your bulk copies signed by me, you can order them directly from me here. .

Coaching 80

Coaching Customer Service Customer Experience 80

ShepHyken

OCTOBER 11, 2022

Creating Employee Morale Through Gifting. Shep Hyken interviews Temy Mancusi-Ungaro, Chief Executive Officer of Reachdesk , a global data-driven gifting platform that helps teams send gifts at a large scale and measure their impact. Plus, Shep shares some of the best corporate gifts that he has received. New York Times ?

Morale 179

Morale SaaS Personalization Sales 179

FluentStream

DECEMBER 9, 2020

One of my family’s longest holiday traditions is that my dad buys himself his own gifts and then labels them as from my brother and me. He says it’s not that we don’t get him fun presents, it’s that we. Read More.

Customer Experience 52

Customer Experience 52

The Center for Client Retention

NOVEMBER 27, 2017

How many times do we ask ourselves, “I want to get a special gift for that special person – what should I buy?” Easier to just purchase a gift card and call it a day.” Certainly a nice thought and appreciated but not that creative, individual or special. Taking that extra step and actually buying a gift has its drawbacks.

Personalization 48

Personalization Marketing Technology Customer Experience 48

CSM Magazine

OCTOBER 8, 2020

Appreciate, Home of Love2shop, has launched a new digital gift card that enables businesses to reward and incentivise employees and customers instantaneously. . Based on Mastercard, the Love2shop Contactless digital gift card can be used online or in-store through a mobile wallet with over 80 retailers and leisure providers in the UK.

B2B 52

B2B Technology Customer Service 52

ShepHyken

JUNE 18, 2021

Offer Thank You Gifts for Long-Term Customers or Clients. A well-suited gift can have an immediate impact on your clients and customers, but the benefits of sending the present in the first place are long-lasting. Self-heating mugs are the perfect gift for late-night workers. . It will show you’re an active listener. .

Scripts 362

Scripts Customer Service Personalization 362

Customers That Stick

APRIL 28, 2015

The breakdown below shows you the levels and the gifts! To get your gifts, simply purchase as many copies of Be Your Customer’s Hero as you and your team can use, and then fill in THIS FORM and upload your receipt. We will be in touch asap to confirm your submission and to get your gifts on the way!

Consulting 127

Consulting Consulting Management Customer Service 127

Customer Service Life

DECEMBER 18, 2018

The post Give the gift of personal growth to your contact center agents appeared first on Customer Service Life. Using my experience and my Health Coaching Certification from the Institute for Integrative Nutrition, I want to inspire self-care in your contact center. You can read more about what I do here: [link].

Contact Center 103

Contact Center Personalization Coaching Customer Service 103

CX Accelerator

JANUARY 14, 2024

It is meant to be a gift to the CX community as we navigate these challenging times together. These incredible folks have been investing in CX professionals for many years and are the perfect team to guide us into the future. If you've not yet jumped into the CX Accelerator community, now is the time. We'd be honored to have you!

Customer Experience 182

Customer Experience 182

Etech GS

DECEMBER 26, 2018

But demonstrating appreciation for your employees can be a gift, not just for them but for you as well. How is it a gift for me?” When appreciation is happening regularly, and that becomes the culture for your team, the gift is returned to you. The gift of appreciation that you gave has multiplied and been returned to you.

Personalization 40

Personalization 40

aircall

DECEMBER 8, 2021

The post Our Gift to You: The Product Features Your Sales and Support Teams Need This Holiday Season appeared first on Aircall Blog. From there, you can analyze what went well, what you learned, and how you can help your team improve. .

Sales 62

Sales Analytics Wait times Call Center 62

ShepHyken

DECEMBER 28, 2020

Gift Experiences Can Create an Emotional Connection With Customers by Wise Marketer Staff. The Wise Marketer) The psychological impact of gifting, when created and delivered with specific design, has a powerful impact on customer behavior. The author also shares a few ideas on a gifting reward strategy.

Customer Service 347

Customer Service B2B Customer Experience Marketing 347

Beyond Philosophy

DECEMBER 28, 2023

It may also decide based on the product and the date that it was a gift that will now be late. The same goes for the birthday gift; the option to still have the gift in time will be pushed to the customer rather than the customer asking about it. It can also eliminate frustration and stress when traveling.

Airlines 221

Airlines Self service Call Center Personalization 221

ShepHyken

JANUARY 3, 2023

A Complaint is a Gift . Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speaker, consultant, and author of A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty. Moving Customer Complaints from Frustration to Satisfaction.

Complaint resolution 161

Complaint resolution Consulting Consulting Feedback 161

Thinq

NOVEMBER 6, 2019

The post 7 Ways to Give the Gift of Improved Customer Service for the Holidays appeared first on thinQ. Providing high-end customer service is a vital function of any call center and one of the most difficult outcomes to produce. So how can […].

Customer Service 61

Customer Service Call Center Contact Center 61

ShepHyken

SEPTEMBER 9, 2020

I have a friend that sent a gift box of chocolates to a client, only to find out later the client was diabetic. Nice effort, and the client may have appreciated the effort, but unfortunately, the client couldn’t appreciate the actual gift. You don’t need to surprise them with a gift or a discount on their next purchase.

Customer Service 329

Customer Service 329

Fonolo

OCTOBER 9, 2019

The RingCentral Avaya announcement from last week had a lot of industry watchers scratching their heads. The benefits to RingCentral were clear: They just bought an exclusive position for their UC offering with the world’s largest reseller ecosystem. But what is Avaya’s main benefit? Obviously, the cash component was a key to it.

Call Center 104

Call Center Contact Center Self service Enterprise 104

Beyond Philosophy

JANUARY 30, 2017

Moreover, per Groupon’s latest survey, most people lie about being happy about the gifts they receive at the holidays. When I read this study, I wondered if we lie to people about our gift receiving experience, isn’t it also likely we lie about other experiences too? Sometimes they lie to spare a gift giver’s feelings.

Surveys 359

Surveys Consulting Consulting Customer Experience 359

ShepHyken

FEBRUARY 5, 2021

Send Free Gifts. However, if you do work in an industry where providing free services or gifts is appropriate then this can be a highly effective way to handle unhappy customers. B2B companies should reach out first before sending gifts to customers of another business. Apologize In Person.

Customer Experience 243

Customer Experience B2B Accountability Feedback 243

ShepHyken

OCTOBER 28, 2020

My buddy and professional gifting genius, John Ruhlin , talks about “loving on your customers.” It’s his expression for sending customers meaningful and memorable gifts. If you truly love your people, love your customers and love what you do, it shows. It’s obvious. Love becomes part of the culture.

Real estate 376

Real estate Personalization Marketing Customer Service 376

Win the Customer

JANUARY 6, 2014

When done correctly, giving a gift to a customer can strengthen relationships with business associates, customers, and employees. Business Customer Experience Customer Relationship'

Customer Experience 97

Customer Experience 97

Influitive

SEPTEMBER 24, 2018

For many companies, the fourth quarter is peak gift-giving season. Picking a thoughtful gift is a great way to show your appreciation, and nurture these important relationships. It’s a perfect time to recognize customer advocates, employees, and partners who have successfully contributed to the business throughout the year.

B2B 40

B2B Marketing 40

ShepHyken

FEBRUARY 13, 2019

This is the day where we send our spouses, partners, and loved ones a gift. Send a thoughtful gift: By a thoughtful gift, I mean one that is very personalized. One of my favorite gifts I ever gave was a book by a friend’s favorite author. Valentine’s Day is tomorrow. Often it is out of obligation. But not just any book.

Personalization 309

Personalization Customer Service 309