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Gain Deeper Insights into Company Data with Enterprise Search

CSM Magazine

This can result in company data being spread out across multiple systems, all too often resulting in company’s having very fragmented data. This means missing out on valuable insights into your business data and makes it difficult to find what you need. Unify your data sources.

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Harnessing the power of enterprise data with generative AI: Insights from Amazon Kendra, LangChain, and large language models

AWS Machine Learning

Without continued learning, these models remain oblivious to new data and trends that emerge after their initial training. Furthermore, the cost to train new LLMs can prove prohibitive for many enterprise settings. Furthermore, the cost to train new LLMs can prove prohibitive for many enterprise settings.

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Generative AI and multi-modal agents in AWS: The key to unlocking new value in financial markets

AWS Machine Learning

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance.

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

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Speech Analytics: Using Your Customer Intelligence to Create a Better CX

Noble Systems

Let’s look at what Speech Analytics is, and how the business insights it produces impact the contact center and the customer experience. Speech Analytics tools allow companies to automatically screen calls that a call center might not otherwise be able to review manually. What is Speech Analytics? Uses of Speech Analytics.

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Three chief customer officer job descriptions we love

ChurnZero

SaaS enables customers to trade the large capital expenditures associated with traditional enterprise software for smaller operating expenses: a lower cost of entry, and minimal IT infrastructure to manage. If a company needs to hire a chief marketing officer (CMO), they’ll find many marketing leaders with 20 or 30 years of experience.

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Enterprise Connect 2019: Discover the X factor in the New Webex and Cisco Contact Center

Cisco - Contact Center

This history-making event will take place at Enterprise Connect 2019, the leading conference and exhibition for enterprise communications and collaboration in North America. Be sure to join Amy Chang, Cisco’s SVP/GM Collaboration, during her keynote at Enterprise Connect 2019 on Wednesday, March 20, at 10:00 AM Eastern.