four-careers-to-grow-into-for-those-with-customer-experience-background 
CSM Magazine
JULY 21, 2022
In almost every job that exists, there is a customer or client component to consider. Depending on the specific job or career, you may have little to extensive direct contact with those customers. When it comes to customer experience, one might consider it a form of art.
Education Services Group
AUGUST 17, 2021
While the term “Customer Success” is all about the customer, you can’t have Customer Success without CSM success. While the term “Customer Success” is all about the customer, you can’t have Customer Success without CSM success. Take care of them, and they’ll take the same world class care of your customers.
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Fonolo
NOVEMBER 29, 2022
But with the opportunity to grow comes with, well, growing pains. If you’re constantly missing emails or replying in short three- or four-word messages, your team will likely feel uncomfortable approaching you with any issues or questions they might have. New call center managers have a lot to wrap their minds around.
Lumoa
JANUARY 19, 2023
Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.
Andrew Mcfarland
SEPTEMBER 24, 2022
A project manager usually starts their career in a non-managerial role and gradually takes on more responsibility. This experience will give them an advantage as project managers because it will help them understand the complexities of project management and empathize with the people on the team. Job duties of a project manager.
Help Scout
APRIL 27, 2021
Long-time customer service professional Mat “Patto” Patterson answers readers’ most challenging customer support delivery, leadership, and career questions. Those two points will help you understand where to set your bar of technical capability. Balancing soft-skills with technical ability. Hello Simone!
ChurnZero
DECEMBER 9, 2022
Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. On your path to CEO, you made a deliberate choice to put the customer before yourself. You understand the customer, and you understand the strategy.
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