ProProfs Blog

AUGUST 28, 2020

It’s no secret that customer feedback is the lifeblood of all major brands and corporations. Talk to any marketer, and they will tell you at least 4 or 5 different ways to collect customer feedback. What they will also tell you is how hard it is to get actionable customer feedback. 5 Effective Ways to Analyze Survey Data.

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Surveys Feedback Marketing Sales 158

Interaction Metrics

DECEMBER 8, 2023

Whether those numbers are exactly right is questionable, but the sentiment certainly underscores the importance of keeping your customers happy – which is precisely why you need to know how to get customer feedback. What’s Customer Feedback? It comes in a variety of forms: Survey answers to rating questions (e.g.,

Feedback 62

Feedback Construction Surveys Metrics 62

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. However, knowing how to deliver feedback can be tricky. Unfortunately, there are a number of pitfalls that can derail the process of delivering effective feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

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Feedback Analytics Surveys Customer Support 64

Nicereply

NOVEMBER 21, 2023

NPS = (% of responses who are promoters) – (% of responses who are detractors) For example, if you received 100 responses back from a recent NPS survey question, where 40 of them responded as Promoters, 30 were Passives and 30 were Detractors, then your NPS calculation would be 40 minus 30, for a score of 10.

Surveys 59

Surveys B2B Feedback Education 59

GetFeedback

JANUARY 19, 2020

As my trip progressed, I got email requests for feedback at each step. In any case, I clicked on the icon to begin a survey process online, where I saw this: The “overall rating” question gives me more options than the email would have suggested. To complete the survey, I was then asked to: Comment on things I liked or didn’t like.

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Surveys Journey mapping Feedback B2B 146

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

Feedback 52

Feedback Analytics Surveys Customer Support 52

ProProfs Blog

APRIL 5, 2019

In its data-driven marketing survey in 2015, Gartner reported that companies would migrate towards making their decisions based on quantitative data. A study by the Boston Consulting Group showed that companies that followed a data-driven approach to decision making could expect an increase of 20-30% in their earnings. The “why?”

Surveys 122

Surveys Upselling Employee engagement Sales 122

ShepHyken

AUGUST 18, 2017

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Surveys can give you a lot of data that you can use to improve virtually any part of your organization. – Shep Hyken. I know you get asked to take surveys all the time, because I do.

Surveys 202

Surveys Automotive Advertising Enterprise 202

Nicereply

NOVEMBER 28, 2022

Let’s explore the best website survey questions & get the most out of your surveys with Nicereply! Whatever business you are in, your customers are your best source of meaningful feedback and insights into how you can improve their experience. That’s where website surveys can bring in true value.

Surveys 52

Surveys Feedback Customer effort SaaS 52

Lumoa

OCTOBER 12, 2020

The customer feedback loop is a term that you might have heard before. In this article, we’ll explain to you what customer feedback loops are, explain the difference between the inner and the outer customer feedback loop, and give some concrete examples of them. What is the Customer Feedback Loop? But what is it actually?

Feedback 83

Feedback Customer centricity Surveys Sales 83

JustCall

MARCH 28, 2023

A sales workflow is the overarching plan or process that sales teams use to achieve their sales goals. It encompasses all the sales operations — from getting leads to closing deals. For sales leaders, a well-thought-out sales workflow helps maximize sales potential and boosts team efficiency.

Sales 52

Sales Coaching Feedback Surveys 52

JustCall

OCTOBER 25, 2023

But while these agent performance measurement tools are effective, why not ask the customer to provide feedback? This is where post-call surveys come into play. In a Hubspot Survey , respondents were asked about the biggest challenges facing service agents. As per a study from Qualtrics , businesses risk losing up to 6.7%

Surveys 52

Surveys Best practices Feedback Metrics 52

ProProfs Blog

FEBRUARY 5, 2021

You send an email to your customers asking for their feedback. Once upon a time, we all have underestimated the power of website feedback. Website feedback is one of the easiest ways to know your customer’s opinion, did they ‘like’ your product/service, or did they ‘dislike’ it? Pop-up surveys.

Feedback 78

Feedback Surveys Advertising Customer Support 78

ProProfs Blog

AUGUST 28, 2020

It’s no secret that customer feedback is the lifeblood of all major brands and corporations. Talk to any marketer, and they will tell you at least 4 or 5 different ways to collect customer feedback. What they will also tell you is how hard it is to get actionable customer feedback. 5 Effective Ways to Analyze Survey Data.

Surveys 78

Surveys Feedback Marketing Sales 78

ProProfs Blog

APRIL 3, 2020

The impact of these emotional outbursts is immediately seen on a brand’s sales and performance. Customer satisfaction surveys are the best way to maintain a constant dialogue with the customer and listen to what they want to say. What is a customer satisfaction survey? Deploy Online Customer Satisfaction Survey.

Surveys 103

Surveys Feedback APIs Customer Support 103

delighted

JANUARY 7, 2022

Fortunately, there is a way to bridge that gap: real-time customer support feedback. The value of customer feedback in the process of providing a great customer service experience cannot be stressed enough. Studies show that over 66% of customers expect companies to understand their needs and expectations [ 1 ].

Feedback 83

Feedback Customer Service Surveys Advertising 83

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. So asking, “Hey product, what are you measuring?

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

ProProfs Blog

JANUARY 16, 2019

Collecting consumer data, feedback and insights from them can be a hindrance if they are unable to convey their thoughts in a clear concise manner. Investing in a multilingual survey software can help you overcome this inconvenience. So it makes sense not use a single language in your survey. Education. Automobiles.

Surveys 100

Surveys Healthcare Automotive Education 100

delighted

SEPTEMBER 15, 2020

As user experience (UX) research teams expand beyond traditional research data sources like customer interviews and usability studies, they have increasingly turned to real-time feedback from support tickets, sales conversations, and customer satisfaction surveys to bring context to their findings and identify better research questions.

Feedback 56

Feedback Surveys Sales 56

ProProfs Blog

MAY 15, 2020

feedback on how you’ve done and if they’re happy with you. But we all know how difficult it is to get proper customer feedback , even after you have provided good customer experience. Sure, positive feedback is always encouraging, and negative feedback rings the alarm bells. Benefits of Surveys.

Surveys 97

Surveys Customer Experience Feedback Best practices 97

delighted

MARCH 29, 2019

An effective customer experience survey is a conversation with your clients and customers. It’s a handshake and a request for feedback in your effort to continually improve your products and services, both on the front lines and behind the scenes. The first step is to determine the purpose of your customer experience survey.

Surveys 49

Surveys Feedback Benchmark Best practices 49

delighted

MARCH 29, 2019

An effective customer experience survey is a conversation with your clients and customers. It’s a handshake and a request for feedback in your effort to continually improve your products and services, both on the front lines and behind the scenes. The first step is to determine the purpose of your customer experience survey.

Surveys 49

Surveys Feedback Benchmark Best practices 49

GetFeedback

JANUARY 21, 2019

A successful content marketing strategy relies on good customer feedback. In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed. In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed.

Surveys 84

Surveys Marketing Healthcare Feedback 84

JustCall

NOVEMBER 24, 2022

Do you know that many sales reps don’t like to follow imposed instructions, and 2/3rds of all salespeople don’t follow a s ales process ? Despite everything, you need a formal sales process to complete sales faster. What is a Sales Process ? Why Build a Sales Process ? Sales is a numbers game.

Sales 52

Sales B2B Surveys CRM 52

Beyond Philosophy

JANUARY 29, 2021

” People read books and watch TED talks that tell us how people changed this one small thing, and sales went up by 50 percent. ” Or, it might be, “implement this measurement system and collect all feedback from different parts of the customer journey. Our Customer Service department did a customer survey every year.

Customer Experience 397

Customer Experience Journey mapping Engineering Feedback 397

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

ProProfs Blog

APRIL 3, 2020

The impact of these emotional outbursts is immediately seen on a brand’s sales and performance. Customer satisfaction surveys are the best way to maintain a constant dialogue with the customer and listen to what they want to say. What is a customer satisfaction survey? Deploy Online Customer Satisfaction Survey.

Surveys 78

Surveys Feedback APIs Customer Support 78

Nicereply

SEPTEMBER 27, 2022

Email surveys are the fastest way to get valuable customer feedback. The problem is most firms don’t know how to get customers to take surveys. This article explains how to get customers to fully complete surveys and respond with quality answers. They hate survey emails. Embed Your Survey.

Surveys 52

Surveys Feedback Enterprise Customer effort 52

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. You can use them before, during, and after events to gather attendee feedback, stay in tune with sponsors, and monitor overall satisfaction.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. The term “Voice” is used in a metaphorical sense, as customers may not express their thoughts and feelings verbally or through traditional feedback channels. But listening isn’t always that easy.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

ProProfs Blog

MARCH 29, 2019

Surveys have long established their place as the best customer engagement tool available to companies. And as such every company sends out feedback and satisfaction surveys to all their customers. The more companies they are associated with, the more surveys the customer is involved in. Long Survey Fatigue .

Surveys 83

Surveys Feedback Sales Personalization 83

GetFeedback

MARCH 23, 2019

Sending surveys. But, in order to be successful, you need to create surveys deliberately. You need the right survey tools. When it comes to choosing survey tools, there are a number of factors at play. That’s why we’re sharing everything we know about survey tools (after all, we are one!). What’s missing?

Surveys 89

Surveys Construction Feedback Analytics 89

ShepHyken

JUNE 8, 2023

Some studies report that 73% of customers will switch brands after multiple bad experiences—and over half will switch after just one bad experience. A reduced average customer lifetime value can be financially crippling for your company. Read Shep’s latest Forbes article: Do You Know What The VERY BEST Customer Service Is?

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

Comm100

NOVEMBER 2, 2017

As he pulled up to my destination, Rodrigo asked only one thing of me: “If you wouldn’t mind filling out the customer satisfaction survey and rating my service today, I would really appreciate it,” he said. What is a Customer Satisfaction Survey? These surveys can reach customers as any of the following: Emails.

Surveys 62

Surveys Feedback Scripts Customer Service 62

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52