Innovation is a cornerstone of our approach at IntouchCX, so we proactively organize strategic sprints for our partners to address current challenges, drive progress, and experiment with emerging technologies. We use a unique approach to strategic sprints that fosters innovation, opening doors to new opportunities and untapped potential. 

A leading car-sharing brand partnered with us to identify opportunities to enhance their in-app customer experience (CX). We implemented our innovative strategic sprint to drive actionable insights for our partner, honing in on three key challenges they were experiencing involving driver’s license expiry notifications, flexible booking extensions, and refund preferences.

Here are just some of the results:

• 42% decrease in guest no-shows due to expired licenses
• Significant improvement in DSAT rates
• 100% process improvement post implementation