Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Account Management / CS Sales. Do you have cross-sell or upsell opportunities with your product? These are just a few benefits of an education team. Customer Experience.

Education 61

Education Engineering B2C Technical Support 61

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Identify opportunities and lead upsell/cross-sell deals from start to finish.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Taking responsibility for contract renewal and upselling.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Act as the company’s primary post-sales management point for the customer.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

SmartKarrot

JANUARY 7, 2021

Provide technical support during onboarding and implementation. Partner with the product, engineering, presales and sales team to ensure that we are focused on customer needs. Partner with the product, engineering, presales and sales team to ensure that we are focused on customer needs.

Upselling 10

Upselling Technical Support Metrics Engineering 10

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

Netomi

FEBRUARY 28, 2022

As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)! Connect with Gemma . Connect with Kristen.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

FEBRUARY 15, 2022

Boosting sales and acquiring customers will not be sufficient. A customer success journey can be made simple with the right customer education. Webinars are an important component of customer education. Now more and more customer success teams realize the power of webinars for customer education and retention.

SaaS 10

SaaS Education Upselling Technical Support 10

SmartKarrot

JANUARY 4, 2021

Streamline the customer onboarding process, making it more predictable for sales, operations, and most importantly, our customers. Retain and grow client base through identifying cross/upsell opportunities. Client support and issue resolution. Development of territory and account development, training, and educational plans.

Technical Support 10

Technical Support Education Accountability Upselling 10

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. We invested a lot in customer education, product demos, etc. It’s a much more value-add and sales-driven role and the conversation of just price adjustments is not appropriate.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

MAY 25, 2022

Collaborating and building close partnerships with executive, operations, and sales leaders. Building and developing a team of professionals that will support and improve the client experience at Saddle Creek. Make customers successful by providing high-quality technical support and service. Apply here: [link].

Education 3

Education Technical Support Upselling Advertising 3

SmartKarrot

MAY 15, 2020

From a plethora of such roles that a lucrative customer success specialist holds, below are the core seven tasks that are most sought after for a customer success manager job description: Has a sound knowledge of Product and Technical Support . It is deemed pertinent for a CSM to know all about the company’s products inside and out.

Management 10

Management SaaS Technical Support Upselling 10

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Anika Zubair. Donna Weber. Emilia D’Anzica. Kellie Capote.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21