CCNG
FEBRUARY 15, 2023
Before the end of the year, I was looking through my library of past business books and came across an oldie but goodie, The One to One Future: Building Relationships One Customer at a Time by Peppers and Rogers.
Fonolo
FEBRUARY 14, 2023
Call centers have always relied on different forms of automation to provide swift service to their clientele. And in today’s market, there’s no shortage of solutions to choose from. As technology gets smarter and more intuitive, so does the contact center that benefits from it.
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OctopusTech
FEBRUARY 14, 2023
Companies worldwide focus on customer service to fulfill their client’s needs. If you want to put focus on your core business, handling all office functions on your own will never give you a proper result.
LiveVox
FEBRUARY 13, 2023
Call center software helps organizations control costs, develop agents, monitor and enhance the customer experience, maintain compliance with laws and regulations, and more. In this article we’re going to explore essential call center phone system features.
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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
NobelBiz
FEBRUARY 15, 2023
By definition, automatic speech recognition (ASR) is a technology that enables call center software to recognize and analyze spoken words and phrases. The tool then transforms the audio recordings into text.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
HelpCrunch
FEBRUARY 14, 2023
Chatbots become regular virtual assistant tools that businesses across a variety of industries adopt.
ClientSuccess
FEBRUARY 14, 2023
Understanding Vectors by Vecteezy As an industry and a discipline, customer success managers are getting better at delivering a higher percentage of positive customer experiences. But mistakes happen, and it’s essential to have a contingency plan for when they do.
Fonolo
FEBRUARY 14, 2023
Call center automation is one of the best ways to improve your customer experience, increase agent happiness, and light up your KPI dashboard in the best possible way! Sounds great, right? But in a world of possibilities, you may wonder which processes are best to automate.
Contact Center Pipeline
FEBRUARY 15, 2023
Tense, uneasy, and overwhelming – are all words that can be used to describe the current customer support environment. A combination of several factors, including a labor shortage and dwindling customer patience, are creating the perfect storm for angry customer service.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
ShepHyken
FEBRUARY 14, 2023
Do you remember being asked, “What do you want to be when you grow up?” When you’re a child, the typical answers are aspirational, such as being a doctor, a fireman, a superhero, an athlete, and more. I have a grown-up version of this question. It’s not about what you want to be.
Callminer
FEBRUARY 13, 2023
In recent years, QA has evolved with the increased sophistication of conversation intelligence technology. Read this blog to learn how CallMiner supports every type of quality management journey
Beyond Philosophy
FEBRUARY 11, 2023
How long does it take to choose a craft beer at a big box liquor store? Four hours. That’s what it felt like anyway. Why did it feel so long? Too many choices. In fact, when I was done, I needed a beer to recover from the exercise of choosing a beer.
Myra Golden Media
FEBRUARY 12, 2023
What are the most critical soft skills for agents to get right? And how do you coach them? Whether you work in sales, customer service, or collections, agents must present strong emotional intelligence skills to make the most of each conversation and achieve their desired outcomes.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
ShepHyken
FEBRUARY 13, 2023
Top Takeaways: The customer journey is like a romantic relationship. The marketing and sales phase is like dating. It is tactical and fun.
Callminer
FEBRUARY 15, 2023
How consumers feel about your brand has a powerful influence on the success of your business. This blog provides best practices and insights into driving a positive brand experience
Beyond Philosophy
FEBRUARY 16, 2023
Having a lot of choices is a blessing—until you have too many. Unfortunately, too many options can become a curse. Today, let’s look at how the number of choices could thwart your customer’s decision to buy and destroy your revenue.
Toister Performance Solutions
FEBRUARY 16, 2023
You've seen the half-hearted attempts at rapport. Employees say "welcome" with the enthusiasm of gray paint. They use your name like they're working through a checklist. They are.) It feels so transactional. Rapport is essential to customer service. But here's the kicker—it has to be authentic.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
Cisco - Contact Center
FEBRUARY 17, 2023
Interviews can be intimidating. That’s why we spoke to engineers and hiring managers at Cisco to learn the 10 steps they recommend to put your best self forward in an engineering interview.
JustCall
FEBRUARY 13, 2023
Looking to install a business phone system and level up your communication infra? While the process may look long and tedious, it isn’t, not really. Modern phone systems are quicker and easy to install. The entire process can be completed in as little as a day.
Russel Lolacher
FEBRUARY 13, 2023
In this episode of Relationships at Work, Russel chats with personal branding strategist Ana Lokotkova on how defining who you are in the workplace will help you standout and improve your employee experience.
kommunicate
FEBRUARY 14, 2023
Last Updated on February 14, 2023 There are over 2.93 billion Monthly Active Users (MAU) on Facebook (owned by Meta). That’s more than the population of the United States, Germany, UK and France combined. Meta also owns Instagram, which has a record 4.25
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Cisco - Contact Center
FEBRUARY 17, 2023
Even today, there is a sizeable U.S. population without internet connectivity.
JustCall
FEBRUARY 13, 2023
Most of us have at least a few places where our phones don’t work, like a room or two at home, a favorite basement coffee shop, or some other area where the signal is blocked. Wi-Fi calling can save the day in these situations.
HelpCrunch
FEBRUARY 16, 2023
From beauty salons to software companies, numerous businesses rely now on chatbots. These virtual assistants bring solutions for customer service and boost the level of engagement.
Contact Center Pipeline
FEBRUARY 14, 2023
One of the big myths about working remotely versus working remotely/on-premise, like in the contact center, is on corporate/company culture. That if you aren’t on-site and having someone physically looking over your shoulder that somehow you can’t be infused with your employers’ values.
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
Cisco - Contact Center
FEBRUARY 16, 2023
This post was co-authored by Cisco Technical Education Content Developer s Patrick Lao and Paul Ostrowski. Every effective Security Operations Center (SOC) has three traits: (1) the right technologies … Read more on Cisco Blogs Learning Cisco Certifications CyberOps cybersecurity careers
Enghouse Interactive
FEBRUARY 13, 2023
Customer Experience Blake Morgan customer experience
Nuance
FEBRUARY 13, 2023
The rapid advancements in AI we’ve seen over the last few months are sending shockwaves through many industries, as leaders try to sift through the hype to understand the true future impact of emerging technologies.
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