When the Customer Hits the Panic Button: Handling Uneasy Clients Over the Phone
OCTOBER 7, 2019
Everyone knows the saying, “the customer is always right.”. The thinking behind this is that, regardless of circumstances, customer service is always paramount. Fail to satisfy client demand, and your reputation is at stake – no matter how outrageous their demands. There’s another business adage worth looking into: “the customer isn’t always pleasant.”. When your business receives angry calls from customers (from real or perceived shortcomings in customer service), what is your plan of action?