Thu.Aug 15, 2019

Robocalls? Don’t Shoot Me, I’m Only the Harmonica Player

Contact Center Pipeline

In January 1973, Elton John released his sixth studio album. Entitled, “Don’t Shoot Me I’m Only the Piano Player,” the album was Elton’s second straight No. 1 album in the U.S.

How to Use Customer Data: A Guide for Customer Success Teams

Totango

As customers use your product, they generate data just by going about their daily workflow. And you would be missing out on a huge opportunity if you didn’t capture that data, analyze it, and organize it.

Training Needs Analysis: What it is, and why you need it

Toister Performance Solutions

The customer service leader sounded desperate. She had called and told me her team needed training. Her boss had given her a tight timeline and she was looking for quick results. When I asked her why, she told me her company was losing customers due to poor service. Fair enough. "So

Customer Service is not a Destination, it’s a Journey: Lessons from Ryanair

Fonolo

In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking streak sometimes required to conquer an antiquated industry. Just before the turn of the millennium, Ryanair was a tiny, impoverished Irish airline competing with the national carrier, Aer Lingus.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Call Center Channel Alternatives to PHONE CALLS

ChaseData

Call, text, or chat? If you’re like a growing number of people these days, your answer might be anything other than the first option.

More Trending

Why Team Communication Platforms Should Be Your Tech Foundation

Guru

In the wild, an ecosystem’s diversity is its strength. In the business world, diversity tends to be another word for fragmentation. Your revenue teams are in one world, your engineering teams are in another, and your product teams are caught in the middle. thought leadership

Why relying on assumptions is bad for your business

Customercount

Making assumptions based on stereotypes will almost always lead to miscommunication and poor relationships and is a road map to business disaster. Continue reading → The post Why relying on assumptions is bad for your business appeared first on CustomerCount.

Why Ireland's tech hub status makes it a great outsourcing destination

TELUS International

Outsourcing

Strategies For Customer Success You Should Implement

Nicereply

CS teams aim to keep customers happy and to decrease churn. But this can only be reached by implementing the right strategy. . Customer Success is often mixed with customer support, but it’s much more than that.

Contact Center Cloud Migration Done Right

Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics

Many companies are in the midst of migrating their contact center to the cloud. Understanding how best to execute the transition of premises to cloud is part of that process. Join contact center industry analyst and No Jitter blogger Sheila McGee-Smith as she discussed tried and true best practices for avoiding the potential pitfalls of CX migration.

Simple Business Voicemail Management With VirtualPBX Tools

VirtualPBX

Simple business voicemail management can make or break a company’s phone system. The voicemail component of business phone plans is so often underplayed. It works hard for customers yet never gets a chance in the spotlight.

Conversational AI: Best Practices in Customer Service

Interactions

While customer service has always been around, its customer-centric focus has flourished in the past years thanks to the realization that a good customer experience helps you earn more money. And more importantly, bad customer service will cost you.

Making Virtual Viable with the Right Agent Education

Working Solutions

With decades of experience, Tamara Schroer, vice president of Education and Development at Working Solutions, knows the ins and outs of instructing a remote workforce of contact center agents. To her, distance is no deterrent to make sure that agents, working from their homes across the United States and Canada, learn a client’s operations to […]. Call Center Outsourcing call center outsourcing

Why Phone Etiquette Is Important and 9 Ways to Improve Yours

A Better Answer

From text to email, there are many ways to communicate in the modern age. In business, talking on the phone has proven to be the most important medium of them all, still. A single phone call can be the deciding factor on whether you gain or lose a customer.

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

Successful dealers don’t sell cars. They sell their dealership.

CallSource Insights

Boost your dealership’s profitability with superior customer service. As new car sales lag and variable per-unit profit margins decrease, more focus must be placed on fixed operations to absorb costs and remain competitive in today’s market.

KCB Bank Improves Customer Experience Using Sparkcentral Customer Service Platform with WhatsApp Support

CSM Magazine

Sparkcentral today announced that KCB Bank Kenya customers will now be able to interact with the Bank via the popular messaging service WhatsApp. The Bank has deployed the Digital Customer Service platform designed by Sparkcentral.

Branding with Soul: Q&A with Tina Sharkey, co-founder & CEO, Brandless

C Space

Branding with Soul: Q&A with Tina Sharkey, co-founder & CEO, Brandless. Tina Sharkey is an entrepreneurial force. Since the days of the dial-up modem, she has been building communities, companies, and brands “with soul.”