Sat.Oct 01, 2022

How customers memories can be altered and why we all forget things. (Memory Mini series 3/3)

Beyond Philosophy

When it comes to the behavioral sciences, I love their take on memory. I love it so much, that we did a podcast mini-series on it in three parts. In the first part , we talked about why memories are essential to experiences, when we use them to decide sometimes, and how memories form.

Phone Menu For Small Business: How To Field More Calls


For many professionals and larger businesses, fielding over 20 business calls in a day is an easy task. However, this can quickly become a hassle for small businesses and ultimately hurt the bottom line. But do not worry! There is a solution to helping you field more calls.

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September Writing Roundup

Jon Arnold

Getting back to a more normal writing output this month. A lot of my work goes in waves - first doing the writing, then sometimes a gap until things get published.

What Creates a Positive Call Center Environment?


What Is a Positive Call Center Environment? Whether your business’ call center is in-house or outsourced, one thing is clear: a positive, fair working environment is paramount to your success. But what is a call center environment? And what makes for a positive one?

The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

Guest Post: How To Get Customer Service, Sales & Marketing Teams On The Same Page

Shep Hyken

This week, we feature an article by Dmitry Dragilev, Founder of the keyword and SEO tools, , JustReachOut , and Chief SEO Geek. He shares how to get your customer service, sales, and marketing teams in sync.

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More Trending

How to increase net revenue retention with Customer Success qualified leads (CSQLs) and strategic operations


Why is it that the need for operations in marketing and sales is never questioned, yet Customer Success isn’t given the same allowance? Organizations invest in MQL and SQL processes without fail. But they stop short of extending that same support to CS generate high-intent leads.

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IT Support Tier System Clearly Explained: 1, 2, 3


What Are Tiers in IT Support? It’s safe to assume that even if you don’t run a high-tech startup, your company still has substantial IT needs. Most companies run at least some facets of their business digitally (think apps, websites, etc.) That’s where your company’s IT support center comes in.

Celebrate over 20 years of AI/ML at Innovation Day

AWS Machine Learning

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. The first 1,500 people to register will receive $50 of AWS credits. Register here.

Seven Top Digital Customer Experience Trends for the Next Five Years


The digital transformation trends that could make all the difference in how your customers experience you.

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

Bundesliga Match Fact Win Probability: Quantifying the effect of in-game events on winning chances using machine learning on AWS

AWS Machine Learning

Ten years from now, the technological fitness of clubs will be a key contributor towards their success. Today we’re already witnessing the potential of technology to revolutionize the understanding of football.

Sinch and Zapier Expand Partnership to Deliver Widest Range of Messaging to Businesses — Seamlessly

CSM Magazine

New integration enables Zapier customers to connect existing business apps and processes to messaging channels with Sinch’s Conversation API.

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Bundesliga Match Fact Pressure Handling: Evaluating players’ performances in high-pressure situations on AWS

AWS Machine Learning

Pressing or pressure in football is a process in which a team seeks to apply stress to the opponent player who possesses the ball. A team applies pressure to limit the time an opposition player has left to make a decision, reduce passing options, and ultimately attempt to turn over ball possession.

Community for every CS team: High-touch, tech-touch, and beyond


When it comes to Community, there’s a common misconception that it's best for companies who have 500 or more customers per CSM. And it can offset support cases and help with ticket deflection.

CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.

Build flexible and scalable distributed training architectures using Kubeflow on AWS and Amazon SageMaker

AWS Machine Learning

HoduSoft partners with ITWerks to serve the UC Market in Singapore’s Territory and Global Clients


HoduSoft, India-based Unified Communications products maker, announced its collaboration with ITWerks Pte Ltd, a global provider of end-to-end software and cloud technology solutions.

AWS Panorama now supports NVIDIA JetPack SDK 4.6.2

AWS Machine Learning

AWS Panorama is a collection of machine learning (ML) devices and a software development kit (SDK) that brings computer vision to on-premises internet protocol (IP) cameras. AWS Panorama device options include the AWS Panorama Appliance and the Lenovo ThinkEdge SE70, powered by AWS Panorama.

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Call Center Performance: How to monitor, and why it is important

Dialer 360

Call center performance evaluates the effectiveness of the customer service team. It is important to measure all factors that you employ in your business strategies and how to improve them to enlarge your business and generate high revenue.

Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!

Unified data preparation, model training, and deployment with Amazon SageMaker Data Wrangler and Amazon SageMaker Autopilot – Part 2

AWS Machine Learning

Depending on the quality and complexity of data, data scientists spend between 45–80% of their time on data preparation tasks. This implies that data preparation and cleansing take valuable time away from real data science work.

Sep 30 – Customer Success Jobs


Role: VP of Customer Success Location: Remote, Boston, MA, US Organization: Eleanor Health As a VP of Customer Success, you will lead, mentor and motivate a team of customer success professionals.

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