ChaseData

FEBRUARY 1, 2019

Could Your Call Center Agents Be Doing More with Their Time? A Few Tricks to Consider. We all like to think our employees are doing the most that they possibly can with their paid time, but are your call center agents really making the best use of theirs? It can be difficult to determine whether they are – but in most call centers, there is always room for improvement when it comes to agent productivity.

Call Center 53

Call Center Management 53

Nextiva

FEBRUARY 1, 2019

The post The Ultimate Business VoIP Phone System Buyer’s Guide appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

voip 102

voip Sales Marketing Customer Experience 102

Global Response

FEBRUARY 1, 2019

Greatness takes time. Every minute of dance performance takes a full day of choreography plus weeks, and sometimes months, of practice. Similar to the choreographer, customer service professionals must dedicate time, thought, more. The post Practice Makes Perfect appeared first on Global Response.

Customer Service 48

Customer Service 48

Beyond Philosophy

FEBRUARY 1, 2019

Psychological theories help explain why people do what they do. As customer experience consultants we believe when you are working on a Customer Experience strategy psychological theory is crucial to understanding the behavior of your customers. However, psychology is unlike other sciences; it isn’t exact. In fact, you might have to consider much of what psychology tells us is provisional, an impermanent hypothesis that explains what many people do most of the time.

Consulting 225

Consulting Consulting Customer Experience Marketing 225

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

ProProfs Blog

FEBRUARY 1, 2019

How do you figure out what your customer wants? How do you anticipate their evolving needs? Well, one of the best tools to figure out that is sitting right in your hands! Social media has quickly grown up to become the best tool to gain a clearer picture of what consumers want. It allows you to tailor content and broadcast messages with a targeted segment in mind.

Surveys 84

Surveys Benchmark Advertising Customer centricity 84

Liveops

FEBRUARY 1, 2019

What does a flexible schedule look like? For many people, a flexible work schedule is the key to finding work-life balance. If you’re new to flex work, you may be wondering: What could a flexible schedule look like for me? The answer is: It’s up to you! The beauty of flexible work hours is that you can make a schedule that fits your life. Everyone needs or wants flex work for different reasons, and that will dictate the work you choose and the flexible schedule you create.

Customer Service 83

Customer Service 83

Influitive

FEBRUARY 1, 2019

Employee advocacy is when employees share positive opinions about your company through word of mouth, both online and in person. It boosts your brand as an employer because the voices of genuinely delighted employees are way more impactful than your company tooting its own horn. So why is employee advocacy such a big deal, and. The post What Is Employee Advocacy?

Employee engagement 70

Employee engagement Personalization B2B 70

TeamSupport

FEBRUARY 1, 2019

In the data-driven corporate world we work in, metrics are everything. And, thanks to so many technology solutions on the market, getting information is easier than ever before. However, getting the right information is the real challenge and what differentiates a customer support data novice from an expert. Looking at the exact information your business needs can elevate an entire team to perform better and exceed expectations.

Metrics 63

Metrics Customer Support Marketing Technology 63

Integrity Solutions

FEBRUARY 1, 2019

Transitioning your sales culture to create greater transparency is no longer an option. By Donna Horrigan. While the Department of Labor’s (DOL) Fiduciary Rule is at best on life support, financial services organizations can’t ignore that the tides have shifted. Whether the expectations for greater transparency are coming from external regulations or their client base, even the most experienced advisors are now feeling the pressure of a rapidly changing financial services market.

Coaching 62

Coaching Sales Government Accountability 62

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. There are Customer Success leaders out there who are always looking at things a little differently, who are ahead of the curve and who are continually learning and pushing innovation.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

LiveChat

FEBRUARY 1, 2019

The beginning of the New Year means new challenges and records to break. Not only your visits to the gym, but something more business-related, like customer satisfaction. When we say customer satisfaction at LiveChat, we mean the ratio of good customer rates to all customer rates on chat (good and bad). Don’t you want to beat the score and get as close as you can to 100% customer satisfaction?

Customer Service 57

Customer Service Chatbots Technology Education 57

Jon Arnold

FEBRUARY 1, 2019

My subscribers already know this of course, but most of my followers aren’t subscribers, so just a quick note to say it’s out, and if you want to get it, you can subscribe here in no time. If you don’t know, my podcast is the main feature for original content there, and this month, the focus is a preview for the Future of Work conference that I’m just finishing up today.

Contact Center 45

Contact Center 45

Language I/O

FEBRUARY 1, 2019

Management 40

Management 40

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

ShepHyken

FEBRUARY 1, 2019

This week we feature an article by Dawn Gucciardo who took my model of Six D’s to Creating a Customer-Centric Culture and applied it to developing and implementing a CRM software. – Shep Hyken. Shep Hyken believes customer centricity must start on the inside, with your employees. Guess what? The same goes for developing and implementing a CRM software!

Customer centricity 220

Customer centricity CRM Finance Coaching 220

Branch Mesenger

FEBRUARY 1, 2019

Thanks for checking out the first ever Branch Spotlight ! We’re excited to bring you our latest edition -- a look at Instant Pay and why it’s become an enterprise-wide benefit for hourly employees. Scroll down for video, employee quotes, and use-case data! Instant Pay , which provides hourly employees same-day access to earnings, has become an increasingly popular new feature on our mobile app.

Enterprise 48

Enterprise Construction Self service Surveys 48