Hello Customer

JANUARY 23, 2023

Klantgerichtheid

52

52

Callminer

JANUARY 23, 2023

As we know, a happy employee is a productive employee, and part of that includes making sure they feel like they can successfully do their jobs. Read this blog for employee coaching strategies

Best practices 182

Best practices Coaching 182

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to make do with fewer resources, while others are increasing CX investment.

Customer Experience 92

Customer Experience Chatbots Government Technology 92

Nicereply

JANUARY 23, 2023

Measuring your customer experience (CX) can feel complicated. There are so many different CX metrics you could track. But which one(s) should you actually use?

Metrics 82

Metrics Surveys Customer effort Benchmark 82

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.

Technology

LiveVox

JANUARY 23, 2023

Interested in learning about the best chatbots For WhatsApp? Much like relationships between people, business and customer relationships evolve in several stages. People start off as strangers, graduate to acquaintances, then enter the casual friendship phase, and finally the good friend stage.

Chatbots 82

Chatbots 82

Integrity Solutions

JANUARY 23, 2023

The past several years have certainly tested the mettle of even the most experienced salespeople and sales managers.

Sales 78

Sales Metrics Accountability Employee engagement 78

Global Response

JANUARY 23, 2023

We’re all familiar with traditions of setting goals, resolutions or intentions for the New Year in our personal lives—but what about for our work or businesses? Setting goals at the start of a new year, quarter or season is important to continue to take your business to the next level.

Business Process Outsourcing 62

Business Process Outsourcing Feedback Inbound sales Metrics 62

Russel Lolacher

JANUARY 23, 2023

In this episode of Relationships at Work, Russel chats with author and Inspiring Comfort CEO Jen Marr on the importance of prioritizing care and comfort in the workplace.

Construction 52

Construction Benchmark Employee engagement Personalization 52

Balto

JANUARY 23, 2023

Share on Twitter Share on Facebook Share on LinkedIn Share on Email The best salespeople minimize how much time they spend talking — and maximize the amount of time they can get their prospect talking about themselves. Consider this scenario: a prospect requests a product demo.

Scripts 52

Scripts Contact Center B2B Healthcare 52

Advertisement

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

Customer Experience

Vistio

JANUARY 23, 2023

Watch to the full podcast here:  Or click here to just listen to the audio.                  Getting buy-ins is everything in CX leadership, so it follows that it would also be the #1 problem that CX leaders struggle with.

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52

CSM Magazine

JANUARY 23, 2023

Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Surveys Consulting 52

Concentrix

JANUARY 23, 2023

Discover how automation and artificial intelligence are modernizing interactions to enable better CX. Thought Leadership bot chatbot Digital Assistant

Chatbots 62

Chatbots 62

Interactions

JANUARY 23, 2023

Credit card security? It’s a big deal. Especially for any contact center that accepts payments over the phone.

Contact Center 62

Contact Center Personalization Customer Experience 62

Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach

Well-designed materials can motivate learners, improve comprehension, and assist optimal retention. If you need rapid, easily actionable ways to improve your eLearning and slides, join this session to learn the power principles that will have the biggest impact on your designs.

aircall

JANUARY 23, 2023

Cloud-based phone systems have switched from a novelty to a necessity—and it’s clear to see why. Over 59% of small businesses achieve productivity benefits from a shift to the cloud while saving up to 90% of all communication costs.

virtual call center 62

virtual call center Analytics Metrics CRM 62

Voiptime

JANUARY 23, 2023

Call pitch, or calling script is an extremely vital tool for call center agents who have to tackle a huge volume of calls and guarantee identical high-quality service for every customer.

Scripts 40

Scripts Sales Call Center 40

Zappix

JANUARY 23, 2023

The integration of technology in contact centers is playing a vital role in enhancing the efficiency of agents and improving the customer experience. One of the main areas of focus is the use of automation and AI to handle routine tasks and free.

Technology 40

Technology Contact Center Customer Experience 40

Kapta

JANUARY 23, 2023

I really enjoyed hosting a webinar with Betsy Westhafer of the Congruity Group, discussing the power of Customer Advisory Boards (CABs). She is an absolute pro on this topic. Key Account Management

Accountability 40

Accountability Management 40

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

Customer Experience

Shep Hyken

JANUARY 23, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Consulting 12

Consulting Consulting Self service Marketing 12

Fonolo

JANUARY 23, 2023

There are few things worse than wasting precious time on hold. It’s a terrible experience for both the customer and the business. So why do we continue to put up with it? That’s a question we ask every year as we prepare to name-and-shame Twitter’s top hold time offenders of the year.

Airlines 72

Airlines Telecommunications Government Accountability 72

JustCall

JANUARY 23, 2023

Grasshopper is a popular VoIP telephony solution among small-sized companies because of its pricing.

voip 10

voip APIs Call Logging Enterprise 10