aircall

FEBRUARY 2, 2018

Typeform — Listen to Your Customers. Your support team has added 5 new agents in the last month, and the website is experiencing traffic like never before, but customer service is not a deductive science. GoToAssist lets your technical support representatives — literally — take control of the client’s computer.

Customer Support 103

Customer Support Multichannel First call resolution Analytics 103

NobelBiz

MAY 16, 2023

To be exact, 36% of contact centers currently use any form of cloud technology, including software as a service (Saas), hosted, hybrid, and private cloud. A hosted contact center is a software-as-a-service (SaaS) solution that allows you to outsource your call center operations.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

Help Scout

SEPTEMBER 2, 2021

Tier 2 support team members are the folks responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of your first level customer service representatives. When supporting a highly technical product, a tier 2 team may handle implementation and core product guidance.

Technical Support 103

Technical Support Engineering APIs Education 103

Nicereply

JULY 13, 2021

For this article, I spoke with six customer support and success leaders from various industries with different product offerings so they can share techniques you can use to make your team successful. Marc Bindlechner is the Director of Customer Service at Koala. Peter Muir is the Manager of Technical Support at Dejero.

B2B 98

B2B B2C SaaS Technical Support 98

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? Customer success.

SaaS 71

SaaS CRM Advertising Analytics 71

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Customer service diminishes. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

JANUARY 25, 2023

[link] [link] Ron Kruse, VP of Service Operations Ron has over 20 years of experience building, transforming, and leading operations teams within the energy, sustainability, and industrial supply sectors. link] Jon Barr, Head of IT, Americas Jon Barr is the head of Information Technology for KONE Americas.

Automotive 41

Automotive Management Enterprise B2B 41

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months. Navsher Puar , Support Team Lead.

Customer Support 56

Customer Support Self service Technical Support Consulting 56

SmartKarrot

SEPTEMBER 24, 2020

Poor customer service. There could be chances that a customer is getting frustrated from your customer service. The frustration with the issue from your product gets magnified when faced with poor customer support. Let’s look at those factors now. Cultural difference. Set up a time to respond.

Customer centricity 10

Customer centricity Construction Technical Support Consulting 10

JustCall

APRIL 9, 2024

JustCall is also one of the only SaaS companies that provides all three dialer types —– auto dialers , predictive dialers , and dynamic dialers. Our system boasts cutting-edge features designed to empower sales and customer support teams. For customer support Resolve customer issues quickly with smart call routing.

voip 40

voip Sales Scripts CRM 40

Kayako

OCTOBER 13, 2016

Can you imagine a world where customer service was over physical mail? Customer service has had many different approaches over the last 100 years, but one thing has remained consistent: Customers have always wanted effortless interactions. Customers want more personable service experiences.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes. Foster and drive a culture of customer-centricity across the company.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

JivoChat

AUGUST 23, 2021

Like most SaaS platforms, Shopify offers subscription-based pricing for their software. Once installed, WooCommerce enables retailers to get secure payments, configure a variety of shipping options, and customize your store with integrations that include payment gateways like Stripe, PayPal, and Square. a million global merchants.

Enterprise 52

Enterprise Sales B2B B2C 52

Netomi

FEBRUARY 28, 2022

“Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”. Anastasia Zdoroviak – Director Customer Experience, DoorDash. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper. Connect with Amanda.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Comm100

FEBRUARY 7, 2018

Paid technical support (Hubspot) — From troubleshooting to making changes to the software, paid technical support can add extra dollar signs to what was once an innocuous bill. Will it be easy to reach customer support should you need help with the software? Let’s take a look at live chat, for example.

CRM 41

CRM Enterprise Multichannel SaaS 41