Beyond Philosophy
NOVEMBER 24, 2014
What they don’t know is what their Customer emotional expectations are, a massive gap in their understanding of their Customers. When you understand a Customer’s emotional expectations, you can design an emotionally-based experience. Follow Colin Shaw on Twitter @ColinShaw_CX.
Taylor Reach Group
SEPTEMBER 6, 2023
Tasks such as data entry and document processing have evolved, with customers entering data online and imaging technology automating data entry tasks. Robotic Process Automation (RPA) and machine learning have streamlined repetitive back-office processes, boosting productivity but also impacting jobs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
MARCH 26, 2021
Customer emotions are essential in Customer Experience. Being deliberate about which emotions your experience evokes is critical, too. Today, we will take a deeper dive into making your customers feel “Cared for” with the 5 Rules for Making Customers Feeling Cared For and Valued.
360Connext
AUGUST 23, 2018
We show customers empathy when we really appreciate what they are experiencing. Here’s my recommendation for how to show empathy for your customers. Don’t be afraid to get real when documenting customer emotions. It’s another thing to be full-blown frustrated as a customer.
360Connext
AUGUST 23, 2018
We show customers empathy when we really appreciate what they are experiencing. Here’s my recommendation for how to show empathy for your customers. Don’t be afraid to get real when documenting customer emotions. It’s another thing to be full-blown frustrated as a customer.
Customers That Stick
DECEMBER 15, 2014
The Longest Lasting Emotions in Customer Experience – Research shows when you make your customers sad, they remember for a long time. See what other customer emotions linger. Sell, Sell, Sell in the Contact Center With These Three Customer Care Metrics – Three ways to tactfully sell in the contact center.
Beyond Philosophy
DECEMBER 22, 2015
Beyond video, there’s documented proof of how all elements of content can effectively leverage customer behavior. In one study, it was found that video embedded in an email improved campaign effectiveness by 88%, click-through rates by 76%, and disposition to buy by 72%.
Expert insights. Personalized for you.
419 
Let's personalize your content