Beyond Philosophy
NOVEMBER 24, 2014
What they don’t know is what their Customer emotional expectations are, a massive gap in their understanding of their Customers. When you understand a Customer’s emotional expectations, you can design an emotionally-based experience. Follow Colin Shaw on Twitter @ColinShaw_CX.
Taylor Reach Group
SEPTEMBER 6, 2023
Tasks such as data entry and document processing have evolved, with customers entering data online and imaging technology automating data entry tasks. To find out more about how Taylor Reach can help with your medium- to large-scale contact center systems and AI implementation, CLICK HERE to schedule a free consultation.
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Beyond Philosophy
MARCH 26, 2021
Customer emotions are essential in Customer Experience. Being deliberate about which emotions your experience evokes is critical, too. Today, we will take a deeper dive into making your customers feel “Cared for” with the 5 Rules for Making Customers Feeling Cared For and Valued.
Beyond Philosophy
DECEMBER 22, 2015
Beyond video, there’s documented proof of how all elements of content can effectively leverage customer behavior. appeared first on Beyond Philosophy | CX Consultants | Customer Experience. In another study, embedding video on site landing pages increased conversion rates by 80%.
360Connext
AUGUST 23, 2018
We show customers empathy when we really appreciate what they are experiencing. Here’s my recommendation for how to show empathy for your customers. Don’t be afraid to get real when documenting customer emotions. It’s another thing to be full-blown frustrated as a customer.
Beyond Philosophy
FEBRUARY 28, 2016
Not too long ago, a major high-tech company asked Beyond Philosophy to provide insight into our methods for journey-mapping their multi-channel customer service experience. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.
Beyond Philosophy
JUNE 1, 2015
One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. Similarly, Caesars Entertainment has rich databases on its high-rolling program members.
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