C3Centricity

SEPTEMBER 12, 2016

Of course, my mind is never far from work and I realised that I was so enamoured by this country because it’s people have customer centricity down to a fine art. Do your customers feel the same about your product or service? One of the many surprises in Peru was their transport system. You’re welcome.

Airlines 91

Airlines Coaching Banking Customer centricity 91

Comm100

AUGUST 23, 2018

Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric. There are several ways that companies have tapped into mobile as a source of omnichannel, or channel-less , customer service in 2018. Source: Statista. Who is doing this right?

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

SmartKarrot

JANUARY 25, 2022

With the help of their platform, businesses can build 180-degree and 360-degree surveys to gather feedback from their employees. Upon the creation of the survey, employees are emailed the link to complete the survey, and they are asked to answer 40-50 questions. Culture Amp’s subscription plans are based on the number of users.

SaaS 10

SaaS Transportation Feedback Construction 10

COPC

NOVEMBER 13, 2019

Shouqi Limousine & Chauffeur is an online car hailing platform established by Shouqi Group, answering the call of the Ministry of Transport on the renovation of the traditional taxi operations. As the frontline of Shouqi Limousine & Chauffeur, customer service is the key touch point for both drivers and customers.

Customer centricity 8

Customer centricity Consulting Consulting Transportation 8

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SharpenCX

FEBRUARY 12, 2020

Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” Before asking for feedback, Lyft lets customers know they’re valued.

Customer Experience 84

Customer Experience Transportation Contact Center Coaching 84

CSM Magazine

MAY 19, 2023

Customer Satisfaction Scores Customer Satisfaction (CSAT) scores are essential metrics to gauge customer happiness with a product or service. CSAT scores are typically gathered through surveys, where customers rate their satisfaction on a scale of 1 to 5. This involves prioritizing customer needs and preferences.

Engineering 52

Engineering Customer Experience Journey mapping CRM 52

ijgolding

JUNE 21, 2017

Public transport is another example of an ‘industry’ whose products and services are used by many people who have no other viable option. It would be remarkably easy for the providers of public transportation in London to view their customers as ‘hostages’ – and treat them as such.

Customer Experience 72

Customer Experience Airlines Transportation Surveys 72

SharpenCX

FEBRUARY 12, 2020

Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” Before asking for feedback, Lyft lets customers know they’re valued.

Customer Experience 67

Customer Experience Transportation Contact Center Coaching 67

PeopleMetrics

MAY 12, 2022

In this hotel example, the sample customer is a frequent solo business traveler, married, age 40, in town for a professional conference. She likes uncomplicated check-in experiences, easy access to transportation, quiet nights, and convenient food options. Stages of the Customer Journey. Using a Customer Journey Map.

Journey mapping 62

Journey mapping B2C Feedback B2B 62

CrazyCall

JULY 4, 2019

She even bought all of us tickets for public transportation in Lisbon that I was wondering how to get! The best way to be accessible is to monitor and survey your customers (and customer service teams) and find out what are their favorite ways of getting in touch with your company.

Customer Service 66

Customer Service Interactive Voice Response Metrics Gamification 66