Customer centricity Feedback Surveys Transportation 
Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
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Russel Lolacher
APRIL 5, 2021
Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Oh, it’s been amazing.
C3Centricity
OCTOBER 1, 2019
Imagine my surprise therefore when I got the following email a day or so after submitting my review: “Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I hope they inspire you to do the same and to aspire to exceed customer satisfaction whenever and wherever you can.
SmartKarrot
JANUARY 25, 2022
BugHerd provides top-notch services for bug tracking and website feedback. BugHead’s visual feedback saves teams at least 4 hours every week from cutting down on unactionable and unclear feedback. With the help of their platform, businesses can build 180-degree and 360-degree surveys to gather feedback from their employees.
Comm100
AUGUST 23, 2018
Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric. There are several ways that companies have tapped into mobile as a source of omnichannel, or channel-less , customer service in 2018. Delta customers can initiate a live video chat with one touch.
SharpenCX
FEBRUARY 12, 2020
Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” They ask for feedback thoughtfully. This month, we’re crushing on Lyft.
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