Customer centricity Personalization Surveys Transportation 
Horizon CX
DECEMBER 1, 2023
Drawing parallels with the timeless narrative of “Death of a Salesman,” we uncover the dynamics of selling not just a product but a mindset, while also examining the emotional mindset of leaders who often prioritize revenues and profits over customer-centric approaches.
CSM Magazine
FEBRUARY 11, 2020
a leading provider of customer support communications and solutions, today released its new report, Optimizing Channels for Customer Support , focusing on the new tools, technologies, and channels customers are moving towards as they look for a more seamless support experience. states were represented in the survey.
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CSM Magazine
MAY 19, 2023
Actively listening to customer feedback is crucial in identifying their pain points and evaluating how products and services can be improved. A company exhibiting empathy for its customers demonstrates genuine concern for their well-being, leading to increased trust and loyalty.
Russel Lolacher
MARCH 2, 2021
Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service.
ijgolding
JUNE 21, 2017
Public transport is another example of an ‘industry’ whose products and services are used by many people who have no other viable option. It would be remarkably easy for the providers of public transportation in London to view their customers as ‘hostages’ – and treat them as such.
Russel Lolacher
APRIL 5, 2021
Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Let personalities shine – your people are awesome.
C3Centricity
OCTOBER 1, 2019
Imagine my surprise therefore when I got the following email a day or so after submitting my review: “Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. The reason is that our customers may be satisfied, but they will never stay satisfied for long. Image source: Amazon.com.
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