Coaching Customer centricity Surveys Transportation 
SharpenCX
FEBRUARY 12, 2020
Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” Learn 29 facts and tactics to improve coaching in your contact center.
SharpenCX
FEBRUARY 12, 2020
Customer experience futurist Blake Morgan ranked Lyft among her top 100 customer-centric companies on Forbes. Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” Learn 29 facts and tactics to improve coaching in your contact center.
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Russel Lolacher
APRIL 5, 2021
Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Oh, it’s been amazing.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
C3Centricity
SEPTEMBER 12, 2016
Of course, my mind is never far from work and I realised that I was so enamoured by this country because it’s people have customer centricity down to a fine art. You could take the luxury coach service from Puno to Cusco and arrive four hours earlier. Do your customers feel the same about your product or service?
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