Beyond Philosophy
JANUARY 23, 2015
Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. All attendees will receive a discount code for 50% off the eBook.
Beyond Philosophy
DECEMBER 23, 2014
If you can figure out what the something else is, what is happening in either of these top two squares, you can fix this situation to the satisfaction (and delight) of the Customer. Institute a Customer-Centric focus, not an operational focus. All attendees will receive a discount code for 50% off the eBook.
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ClientSuccess
JULY 13, 2022
If one were to take an informal poll of CSMs asking what their number one goal with customers is, a majority would probably answer something along the lines of “keep my customers happy.” After all, what do happy customers mean? Happy customers have a personal bond with their vendor organization and their CSMs.
PeopleMetrics
DECEMBER 7, 2015
So what are some practical considerations for “retraining” your customers? Outline a customer-centric progression. Your current customers have developed expectations and behaviors over time. If you want to change them, then start with a common tenet of customer centricity: define your customer segments.
Comm100
DECEMBER 19, 2017
Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Nowadays, having competitive prices and bombarding customers with advertisements and offers is not enough. How can we reduce delays to customer calls and increase responsiveness this quarter?
ShepHyken
SEPTEMBER 27, 2021
Just as you want the customer to experience an easy process and system when they do business with you, the same applies to your employees. 5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns.
TechSee
MARCH 7, 2022
Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. In today’s digital-first and customer-centric world, fast response time and problem solving are at the core of customer demand.
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