Customer centricity Customer emotions Customer retention eBook 
Beyond Philosophy
JANUARY 23, 2015
Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. All attendees will receive a discount code for 50% off the eBook.
Beyond Philosophy
DECEMBER 23, 2014
If you can figure out what the something else is, what is happening in either of these top two squares, you can fix this situation to the satisfaction (and delight) of the Customer. Institute a Customer-Centric focus, not an operational focus. All attendees will receive a discount code for 50% off the eBook.
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