Guest Post: Is Your Customer Journey Aligned with Brand Expectations? If Not, It Could Be Costing You Sales
ShepHyken
DECEMBER 9, 2022
And more importantly, how can you ensure that it’s not costing you sales? Second, make sure that your customer service reps are properly trained to resolve issues quickly and efficiently. One way to align these two things is by providing omnichannel engagement or employing a contact center CRM. . Reduced customer churn
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